Basic Return Policy We will accept authorized returns on merchandise based on the following Conditions
- Product must be in original (new) condition (no signs of use, scratches, gouges, etc).
- Products must be in original product packaging, uncut, unmodified and unused.
- Product must be returned within 14 days of the delivery date (your expense) through a traceable means
- All included items and hardware must be returned.
- Merchandise initially shipped 'double-boxed' must be returned in like fashion
- RMA Number must be visible on the OUTER SHIPPING BOX, NOT THE ACTUAL PRODUCT BOX.
- You are responsible for products damaged during the return shipping.
- Items not in compliance with return policy will not be refunded.
Refund Policy: Authorized Returns of unopened merchandise within 14 days of receipt
- Refunded for the merchandise only. No restocking fees. Returned merchandise must be in saleable condition in its original packaging.
Authorized Returns of opened merchandise within 14 days of receipt
- If item is defective, does not fit, or is not as described, we will refund or exchange for the full amount of the merchandise and shipping costs.
All returned items are subject to inspection for use and damage before credit is issued. You will not be refunded if product is returned in damaged condition. Even if the damage occurred during return shipping (Insure Your Packages).
Authorized returns must be received within 14 days of an RMA being issued and will not be accepted after that. After 14 days, the RMA# is deemed expired and the item are no longer viable for return or for credit.
Shipping charges are not refundable unless an item is received defective or in error. |