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| Q:What is your return policy? |
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| A:You can return your item if you were not satisfied with it. Please email us immediately for an authorization. Any non-authorized return shipments will be refused. Item must be received in original condition with all the included accessories that came with the item. Refund of original amount less shipping, handling, and insurance fee will be issued. |
| Q:Do you ship internationally? How much is shipping to my country? |
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| A:We ship to worldwide.Shipping to your country can be found in the auction. |
| Q:Do you have other size or color available? |
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| A:Most of our inventory are listed on eBay. Please check our eBay store for other colors/sizes. You can still ask us even if you do not see availability so we could double check. |
| Q:Are your merchandises brand new and authentic? |
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| A:All our merchandises are 100% authentic, genuine, brand new, and never worn or displayed. |
| Q:Do you combine shipping for purchase of multiple items? |
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| A:We combine shipping for purchase of two or more items.Please request combined invoice after you won the items and you are ready to send payment because we have to revise the invoice with adjusted shipping. |
| Q:How much is your combine shipping? |
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| A:- All items except Shoes and bags: We will charge full shipping for the first item with highest shipping charge, then free shipping is offered for all additional item.
- Shoes and bags: We will charge full shipping for the first item with the highest shipping charge, then we will charge half shipping for each additional item. |
| Q:I'm not able to make paypal account. |
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| A:Paypal is the easiest, fastest, and most secure way of payment.
Alternatively we accept the following payment methods:Money order or cashier's check / Western Union / Bank wire transfer / Direct Credit Card payment |
| Q:Will I receive a tracking number? |
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| A:Shipping notification will be emailed to you upon shipment. If you have not received this otification via email, please write to us. We will manually give you the tracking information. |
| Q:When will my item be shipped out and when will I receive it? |
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| A:Usually item ships out in 1-2 business days. Actual time of delivery could vary depending on the shipping methods used. |
| Q:What payment methods do you accept? |
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| A:Paypal is the easiest, fastest, and most secure way of payment.
Alternatively we accept the following payment methods: Money order or cashier's check / Western Union / Bank wire transfer / Direct Credit Card payment |
| Q:What if I purchased a wrong size? Can I exchange or return the item? |
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| A:You can exchange or return the item if there is a problem with size. Please write to us immediately about the problem you're having with the item. We will check for availability of the correct size. Any refund or reshipping will take place as soon as we receive the original item returned. All shipping expenses are at buyer's responsibility. |
| Q:What if there is something wrong with my item? Do you exchange? |
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| A:You can exchange or return the item if there is a problem with the item. Please write to us immediately about the problem you're having with the item. Any refund or reshipping will take place as soon as we receive the original item returned. |
| Q:Do you wholesale? |
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| A:We offer wholesale deals. |
| Q:I am purchasing the item for a gift. Can you ship to another address? |
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| A:If you have the shipping address confirmed by paypal, we will ship to that address. |
| Q:Can you help me not be charged any customs tax? |
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| A:Unfortunately, we're not able to control the customs processes. Customs taxes are charged by your country in accordance to your country's customs law. We are not responsible for any customs tax charged because it is not something that we are charging in purpose. |
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