All our products have a 14 Day ' No Quibble' Money Back Guarantee and Exchange/Credit Note Policy.
Therefore, if you contact us within 14 days of the invoice registered dispatch date, you will be able to obtain a refund, exchange, credit note or gift voucher, if you are not satisfied with your goods for whatever reason!
All that we ask is that the goods are returned in mint condition, unworn and that you send the goods via a signed for service or request a proof of posting in the event of a missing in transit claim, as we cannot refund or replace items that are lost in return transit, which we do not receive. Please note, all buyers are responsible for their own return postage/shipping costs unless otherwise notified in writing by Gift Culture. Also, a 15% re-stocking fee of the total amount paid, will be deducted on all Free Shipping items that are returned for a full refund (this rule does not currently apply to orders where shipping has been paid separately).
In relation to watches only. If you contact us after the aforementioned 14 day period and you have an issue with the product, you will need to contact the Service Dept of the item manufacturer. Each watch we dispatch has a dealer/date stamped warranty card enclosed.
In relation to sunglasses and accessories, you will need to notify us within the aforementioned 14 day period, if there are any issues with your item. Therefore, please check your item carefully upon receipt.
You can contact us using the following business information:
Our Postal Address:
G-Culture Group
The Secure-Store Building (Reception)
1 Works Road
Letchworth Garden City
Herts SG6 1FR
United Kingdom
Tel.020 8144 2884
Email. mworks@giftculture.co.uk
No personal callers please, without a prior appointment. Unless invited, you will not be permitted entry, no exceptions. This is our HQ and not a retail shop.
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