| - Frequently Asked Questions
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| See the SHIPPING TABLE, which is in all our listings, to view our low worldwide shipping costs.
FREE SHIPPING! Yes, if you purchase items amounting to £90.00 or more in one single transaction (however many items), we will ship your goods FREE! This offer applies to UK based customers only.
EXTRA VALUE! Yes, we are currently offering combined shipping at only £1.95 per item after the first purchase. So, the more you buy the more you save!
You can pay via Paypal, Telephone Credit/Debit Card Payment (Call 020 8144 2884), Direct Bank Transfer, Bankers Draft or UK Postal Order.
International customers can pay via Paypal, IBAN or Telephone Credit/Debit Card Payment, if they are purchasing on Ebay UK (ebay.co.uk). If you have purchased your item(s) on Ebay.com, we will only be able to accept Paypal. These are Ebay's rules, not ours.
If there is any model of any brand that you require that is not in our listings, please contact us, as we may be able to get it at a highly competitive price! |
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| All our products have a 14 Day ' No Quibble' Money Back Guarantee and Exchange/Credit Note Policy.
Therefore, if you contact us within 14 days of the invoice registered dispatch date, you will be able to obtain a refund, exchange, credit note or gift voucher, if you are not satisfied with your goods for whatever reason!
All that we ask is that the goods are returned in mint condition, unworn and that you send the goods via a signed for service or request a proof of posting in the event of a missing in transit claim, as we cannot refund or replace items that are lost in return transit, which we do not receive. Please note, all buyers are responsible for their own return postage/shipping costs unless otherwise notified in writing by Gift Culture. Also, a 15% re-stocking fee of the total amount paid, will be deducted on all Free Shipping items that are returned for a full refund (this rule does not currently apply to orders where shipping has been paid separately).
In relation to watches only. If you contact us after the aforementioned 14 day period and you have an issue with the product, you will need to contact the Service Dept of the item manufacturer. Each watch we dispatch has a dealer/date stamped warranty card enclosed.
In relation to sunglasses and accessories, you will need to notify us within the aforementioned 14 day period, if there are any issues with your item. Therefore, please check your item carefully upon receipt.
You can contact us using the following business information:
Our Postal Address:
G-Culture Group
The Secure-Store Building (Reception)
1 Works Road
Letchworth Garden City
Herts SG6 1FR
United Kingdom
Tel.020 8144 2884
Email. mworks@giftculture.co.uk
No personal callers please, without a prior appointment. Unless invited, you will not be permitted entry, no exceptions. This is our HQ and not a retail shop.
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|  | | Frequently Asked Questions | | | Q:What is your return policy? | | | A:We have a 'No Quibble' 14 Day Money Back Guarantee policy. Contact us within 14 days of the dispatch invoice date and you can return the item(s) for whatever reason, as long as no damage has occurred to the item(s) whilst in your hands. However, you MUST contact us and wait for a reply before return your item to get a return ref number. | | Q:Do you combine shipping? | | | A:Yes! The shipping cost per item after the first item is charged at only £1.95, whatever shipping service you choose, wherever in the world you are! You can also get FREE SHIPPING, if you spend £90.00 or more in one order. | | Q:When can I expect my order to arrive? | | | A:Please allow between 2 & 5 working days after cleared payment has been received if you are in the UK. Outside of the UK, please allow up to 14 working days. You will receive a dispatch notification email once your order has physically been shipped. | | Q:How much is the Shipping and Handling Charge? | | | A:All our flat Shipping & Handling charges for around the world are in a table in all our listings. Just look about half way down the listing text. From time to time, we may offer free shipping on an item. When this happens, the top of the listing page will state 'free' under the ebay postage/shipping charges section. | | Q:Do you ship internationally? | | | A:Yes, we ship everywhere that eBay allows us to. If eBay allows you to register and bid from your country, we will ship there. Just look at the 'shipping table' in the listing text of any of our items. It will display a flat shipping rate for your country/part of the world. | | Q:Do you give extra discounts? | | | A:Yes! Spend £90.00 (GBP) or more with us in one order and we will ship your items free, wherever you are in the world. | | Q:Do you have a customer loyalty programme? | | | A:Yes! When you purchase your first item from us, you will be given the opportunity to claim 2% Cash Back on your purchase if you use Paypal. All you need to do is respond to our MyStoreRewards email invitation. There is no catch or obligation for you the buyer. You will also be offered a further 4% Cash Back on any future purchases you make. | | Q:How are you able to give massive discounts on these sought after branded products? Basically, how do you sell these items at such a low price? | | | A:No, this isn't a trick question. Someone actually made this 'double barrel' query. As we proudly state, we are one of the biggest fashion watch dealers in Europe. Therefore, we buy huge amounts from our suppliers, and as we all know, the more you buy, the better the deal. We can then offer our products to you at unbeatable prices. It's that simple! | | Q:I live near your distribution centre, can I personally collect my item? | | | A:Sorry, but we do no take personal callers. | | Q:What happens if you are out of stock of the item I have just purchased on-line? | | | A:Stock in our distribution centre is very fast moving as we use many different sales channels, not just eBay. Therefore, from time to time, we may be out of stock of a particular item. When this happens, please do not be offended. If we are unable to restock this item, you will be offered a similar alternative item or a refund. |
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