DEAR CUSTOMERS, WE ARE SO THANKFUL FOR ALL OF YOU. IT IS OUR HOPE THAT WE ARE ALWAYS AS KIND AND FAIR WITH YOU AS WE WOULD WANT YOU TO BE TO US. IF EVER YOU HAVE A COMPLAINT, NO MATER HOW LARGE OR SMALL, PLEASE DO COME TO US WITH IT AND IF POSSIBLE WE WILL WORK WITH YOU ON IT. BUT PLEASE DO THAT BEFORE YOU LEAVE UNPLEASANT FEEDBACK.  NEGATIVE FEEDBACK IS FOR WHEN YOU ARE UNABLE TO RESOLVE A PROBLEM WITH YOUR SELLER. WE HAVE WORKED SO HARD TO BE GOOD SELLERS AND ARE GREATLY DISAPOINTED WHEN WE READ NEGATIVE FEEDBACK ABOUT OUR EBAY STORE WHEN WE DIDN'T GET THE OPPORTUNITY MAKE THINGS RIGHT.  NOW WE ARE ONLY HUMAN AND MAKE MISTAKES. SO SOMETIMES ALL WE CAN DO IS SAY WE ARE SORRY. AND YOU CERTIANLY HAVE THE RIGHT TO USE THE FEEDBACK SYSTEM. WE DO NOT BULLY ANYONE INTO GIVING US POSITIVE FEEDBACK. BUT PLEASE GIVE US THE CHANCE TO RESOLVE THE SITUATION BEFORE YOU GIVE US A NEGATIVE. THANK YOU SO MUCH. HOPE YOU HAVE A HAPPY SHOPPING EXPERIENCE WITH US.