 |
| Q:Hey...what about us here in the USA? What is the absolute latest we can get an order in to get it before Christmas? |
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| A:If you are sending a Christmas gift to family here in the USA, then we need to ship NO LATER than December 20th. If you are willing to pay the extra for Express shipping, then we have until the 23rd of December. Remember that we do not guarantee ANY delivery times, we give you the estimates that the United States Postal Service gives us. |
| Q:What about international orders? How can I make sure a family member overseas gets this by Christmas? |
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| A:If you are sending a package to Central & South America or Africa we need to ship before the 3rd of December. All other countries orders have to ship by the 10th of December. If you're paying for Express International, we need to ship no later than the 11th of December. Global Express Guaranteed has to ship no later than the 18th of December. |
| Q:How can I be certain that my APO/FPO order will arrive before Christmas? |
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| A:With only one exception; if you place your order prior to Dec 10th, 2009, the United States Postal Service states that you will have your package before the 25th of December. However if your APO/FPO Postal Code begins with 093, you have to have your order placed and shipped prior to Dec 3rd. Keep in mind, acts of nature could slow/stop delivery. |
| Q:What can I do if this is a Christmas present and it doesn't fit, will I be able to exchange/return it past your 14 day return policy? |
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| A:Glad you asked...Anything purchased before December 25th, 2009 can be exchanged or returned, with no worries, until January 31st, 2010. So sit back and enjoy your holidays, GRHarley has you covered! |
| Q:What is your return policy? |
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| A:Motorclothes in brand new condition with the tags on may be returned within 14 days of receipt for a refund or exchanged for an alternate size if available. Please contact us prior to making a return for shipping instructions and product availability.
Helmets, Undergarments and Parts/Bike Accessories are FINAL SALE. |
| Q:Do you combine shipping? |
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| A:Yes! Please contact us after you have completed your shopping, PRIOR to payment to request your items be combined and we will issue you a new invoice. |
| Q:When can I expect my order to arrive? |
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| A:We generally ship USPS Priority Mail (2-3 days) or UPS Ground (3-5 days) the same or following business day, however additional delays are possible. If you are in a hurry, please contact us via eBay prior to bidding and we would be more than happy to assist you. |
| Q:How much is the Shipping and Handling Charge? |
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| A:At the bottom of every listing is a calculator used to immediately determine shipping based on your location.
Please note that buyers outside of the USA are responsible for any duties/fees imposed by customs upon receipt. We can not estimate these charges. |
| Q:Do you ship internationally? |
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| A:We ship worldwide!
We are UNABLE to send your eBay items marked as a gift/warranty. Customs value is the same as eBay purchase price. Buyer is responsible for duties/tariffs upon receipt. |
| Q:Will you send me a tracking number or e-mail me once my order ships? |
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| A:You will receive an automated e-mail from eBay once your order ships with your tracking information. Please allow up to 7 days for this e-mail to arrive and don't forget to check your SPAM folder prior to contacting us. |
| Q:Will this part fit my bike? |
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| A:Parts listings should include a paragraph specifying which models/years the part fits. If a listing specifies it fits 2007 Touring Models, please don't ask us if it will fit your 1989 Kawasaki. |
| Q:What is your reserve? |
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| A:Unfortunately, we are unable to reveal our reserves. Once an item hits reserve - the listing will change to say that listing has hit its reserve. |
| Q:Oh come on, what is your RESERVE?! |
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| A:Now you don't want us to ruin the auction fun for you, do you? We really are unable to reveal our reserves, but most of our item descriptions note the item's retail. Generally, the reserve is set modestly below original retail. |
| Q:I want a large, but only see mediums - can I just order a medium and request a large? |
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| A:I know you're real excited to make your purchase, but as some items are limited we would hate to sell you something we do not have. If you do not see the item/size you need, please contact us through the eBay messaging system and we would be more than happy to confirm the desired item is available as well as provide ordering instructions. |
| Q:Oops! I ordered the wrong item/size/color - what do I do? |
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| A:Please message us BEFORE paying for your item and we can note the order with any changes. If you purchase and pay for the wrong item it could get shipped before we have a chance to catch it. |
| Q:Are these items used/damaged/seconds? |
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| A:Our products are all sold BRAND NEW in the box/tags on unless noted in the listing as we occasionally sell used Harley Parts. If it says new - it is new. Brand new. |
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