Attention International Buyers -

Hello, thank you for visiting Gad-Zooks. We are happy to ship all of our items worldwide (except - due to import/export restrictions, Leatherman Brand products cannot be shipped to Germany). We ship from Vermont, USA.

We do love the opportunity to work with buyers from all over the world. It is fun and exciting to meet new clients from across the globe. Just to avoid any confusion or misunderstanding though, there are a few extra things that you should be familiar with before purchasing internationally.

Many countries charge a tax (also called duty fees, customs and excise, etc) on imported products. The fee varies dramatically by the type of goods, original country of manufacture, destination country, and countless other factors. Unfortunately, it is impossible for us to calculate the fee in advance or to pay this fee for you. 

We are not able to mark products as a gift of a lower value in an attempt to avoid fees. The penalties for lying on customs forms can be huge fines or even jail time. We sometimes ship over 30 international packages in one day. If a customs officer noticed 30 "gifts" going to 30 different recipients every day, that would certainly attract attention. We understand that customs fees are inconvenient but unfortunately, it is illegal to try to dodge them and we just cannot take that risk. 

The average global delivery time is listed at the bottom of each listing. However, this is only an average for all packages worldwide it is not the maximum and minimum times (shipments to Canada, just 2 hours away are included in that average). If a package is stopped at customs for closer inspection, it may be delayed by several days or even, in rare cases, a few weeks. Please keep in contact with us if a package does seem to be taking a long time for delivery. We will gladly assist you in any way we can and work with you and the Post Office until the package is delivered to you.

Here are a few links to eBay policy pages that relate to International shipping. Please review these before purchasing if you are not familiar with purchasing items internationally through eBay. 

http://pages.ebay.com/help/sell/intl-costs2.html 

http://pages.ebay.com/help/policies/listing-shipping.html 

Especially important quotes from the pages above - 

"Generally, buyers pay additional costs such as duties, taxes, and customs clearance fees. For example, international rates may or may not include pickup and door-to-door delivery with customs clearance."

"For cross border transactions, sellers may not collect tariffs and duties. However, buyers may be responsible for actual, applicable tariffs, and duties as requested by respective country laws."

If you have any questions, we are happy to assist you. We do have fairly good language translation software so feel free to write in the language that you are most comfortable in if communicating in English would be difficult for you.