We offer only the best, knowing that the disappointment of poor quality lasts long after the satisfaction of low price has been forgotten. We do not offer refunds, however we do allow exchanges or a store credit if requested within 5 days of shipping date. We accept paypal, or you may call to use a credit card by phone. 1-865-436-4064. Contact is expected within 3 days, payment within 5 days. Any item not paid for within 10 days will be relisted. Buyer is responsible for all shipping charges. We will ship most items anywhere in the U.S. Items are shipped within 5 days unless otherwise stated. We appriciate your business.