Store Policies

Our goal is complete buyer satisfaction. We want you to be pleased with every aspect of your purchase experience at GearXS. If your purchase is not all you expect it to be, you may return it for a refund, exchange or adjustment to your satisfaction. Let us know how we can better serve our customers!
 

Shop from home with the comfort of knowing that your order is backed by a 100% Satisfaction Guarantee. This 30-Day Guarantee gives you plenty of time to check items for quality, functionality and condition. If for any reason you need to return or exchange an item, just contact our Customer Service department and you're done!

All orders are typically shipped within 2 business days after payment has cleared. We do not ship on weekends or holidays.
Packages will be shipped either by USPS or FedEx. We will decide which courier service to use depending on the packages weight/size and value.

FREE Shipping is ONLY available to the lower 48 (Contiguous) US States. We do not offer shipping to PO Boxes.

• HI, GU, AK, VI, PR, APO & FPO customers : some items may be shipped to you. Please call 800-438-7516 before bidding. Additional costs may apply depending on product weight/size and value.

• Local pick up is not allowed.

• No International shipments or hotel addresses.

• All products are shipped within 48 hours however, GearXS is not liable for carrier delays.

• Estimated carrier shipping time does not include our order processing time.

• Failed deliveries by reason of customer's absence at requested shipping address, or bad address, will result in a surcharge if reshipped. Failed deliveries will not qualify for a full refund.

• Some items may NOT qualify for combined shipment. Please see individual item listings for specific shipping cost and information.

Please allow up to 3 business days for order processing and up to an additional 7 days for delivery.

Canadian Customers

All international orders including Canada orders will be shipped via USPS (United States Postal Service) otherwise specified in the individual auction.

GearXS will be not be responsible for any additional shipping fees such as Customs charges. Please verify with your local customs office prior to purchasing from us. When your package has been shipped, you will receive a tracking number in your confirmation email.

GearXS accepts payment either via PayPal or any of the following credit cards; Visa, MasterCard, Discover, and American Express.
Credit cards used for payment must be issued by a U.S. Bank with a US billing address.

GearXS requests that you complete the Checkout process within 5 days or less after clicking on Buy-It-Now to avoid any Unpaid Disputes that will be automatically activated upon your account by our automated Unpaid item Security Protection Scanning Systems. Failure to comply may result in an Unpaid Item Strike.

If you do not use our checkout system, your payment will not be recognized. Direct to Paypal payments outside of our checkout systems can only be processed by calling 800-438-7516 so that we may verify payment and update our records.

Checkout

All purchases made must go through our Secured Checkout System. GearXS will not be responsible for non received payments that are made outside of our Checkout System.
After winning an item in auction or completing a Buy It Now purchase, you have two check-out options:

• Check-Out Now!:
Click on the Check-Out Now! button at the top of this page or click here to immediately proceed with the checkout and payment process. You will be able to complete your payment and finalize your purchase without waiting for an email confirmation.
• Check-Out Later:
If you do not choose to Check-Out Now, or wish to combine multiple auctions for shipping, there is no need to contact us to arrange payment. We will automatically send you an e-mail within three hours of auction close. Our message will contain a link to our simple and secure checkout system, where you will be able to quickly and conveniently pay for your purchase.
• Shipping Insurance for all Domestic Shipments is optional. If you do not wish to purchase the additional shipping insurance coverage you may remove it within the Checkout process. GearXS will not be able to offer any refunds after the Checkout process has been completed.

Sales Tax
An 10% Sales tax is applied to all orders shipping to Illinois.

Non-Cancellation Policy

Due to our agreement with eBay Management and agreement to company policies, GearXS pays eBay transaction fees and selling fees which is non-refundable to us. Once a Checkout has been completed we are unable to cancel your order or transaction.

Customer Service

We are always available to assist you with any of your needs regarding our products. Whether it is related to an enquiry relating to our products, payment, or purchasing issues to problems with your received product.
GearXS believes in customer satisfaction, if you have any questions or doubts about the product that you received then please contact us via 'My Message' service or click on our 'FAQ' located at the top of our product page for all common Questions that most of our previous customers have asked us.
We hope that you will have a satisfactory experience with us and we look forward to seeing you again in the near future. 

If you have any questions or inquiries relating to any of our products or service then please do not hesitate to contact us at;
1-800-438-7516 ( Monday - Friday 10am - 4pm CST) or send is a message via eBay 'My Messages'.

Warranty

All products purchased through GearXS carry a 30 day In-Store Return Exchange Warranty unless stated otherwise.

Technical Assistance
GearXS can only offer brief technical assistance. If you are having issues installing or troubleshooting please refer to the support links located on most item postings. Any support offered will be placed on the product page in the form or a link or instructions.  Please contact the product manufacturer for technical assistance (if available).
Refurbished products sold by GearXS do not include Technical Support from the Manufacturer. Please visit the manufacturer's website for the latest drivers, software and technical support relating to your product.

• Refunds
  A processing fee of 15 percent will apply to the value of all merchandise returned for a refund. If you are returning a product with the intention of purchasing different merchandise, the processing fee will still apply. This fee applies to open and unopened boxes. We will only refund the value of the merchandise returned, the original shipping charges are non refundable.
• Exchanges
  If you purchased a product from GearXS that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase.
• Defective Item
  An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund, however a 15 percent processing fee will apply. The processing fee will only be applied if you choose to return the item for a refund. We will certainly replace an item that was defective prior to receipt, without a restocking fee.
• Damaged Items
  All packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately or within 48 hours. We must be informed of all shipping related claims within 10 calendar days after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.
• Return Shipping
  If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
• Replacement
  We will send a product replacement after the authorized return has completed our receiving/inspection process. Replacement will normally ship within 5 business days following our receipt of your return but during rare periods of the year could take up to 30 days. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise.
  
  To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.

We are committed to providing superior products and service to our customers. If you are not completely satisfied, contact us and we will make it right for you. Guaranteed! If you find that you are missing a product from your order, please contact us for a refund of that product within 24 hours of receiving your order. If you find that a product is damaged or unsatisfactory, please contact us within 72 hours of receiving your order.

Please contact us at 800-438-7516 to speak to one of our Customer Service Representatives to assist you in resolving your product issues or click on the following link which will direct you to our RMA Returns Authorization Page.

Click Here! RMA Return Request

All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.

All RMA Returns should be mailed to:

GearXS eBay RMA Dept.
6224 Madison Ct
Morton Grove, IL 60053

Returned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to GearXS.