IN THE NEWS
- We accept Visa/MC/Discover through www.PayPal.com. If payment is made Via PayPal then we only ship to a Pay Pal CONFIRMED ADDRESS. If your item is being paid for by money order then we will ship to any address you request If you pay by regular check we hold your item for 10 days from the time we deposit your check not when it clears your bank.
- IF I’M NOT SATISFIED CAN I GET MY MONEY BACK?
Even if you are satisfy you can send the item for FULL REFUND no question asked. We are proud to have an unconditional, 'no hassle-no questions asked' 14-day money back guarantee. All our items come with a 100% guarantee. Should you not be satisfied with your merchandise for any reason, you may return it within 14 days after receipt and receive a refund. We offer 100% satisfaction guaranteed on all our sales. We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. We want you to be 100% happy with the products you receive! If you are not satisfied with your purchase call us at 1-877-706-5333 or 212-869-6776 anytime between the hours of 9:30 a.m. to 6 p.m. EST, Monday through Friday, within 14 days of receiving your order for a return authorization number.
- We offer a 14-day return policy with NO restocking fee. 100% Satisfaction Guaranteed. We are so confident in the quality and value of our merchandise that we have no reason to charge our customers a restocking fee. Your Satisfaction is important to us! If you are unsatisfied with your purchase, for any reason, you may return the item for a FULL REFUND less shipping fees within 14 days of receipt. Call us and we will issue a Return Authorization Number (RAN). This number must be marked clearly on the front of the package and sent to us along with the original invoice. If these instructions are not followed your return will be invalid and you will forfeit all privileges.
- Please note: Under no circumstances are shipping fees refundable. All items shipped are insured. If a loss or damage claim has been made it can take between 30 to 60 days to process. This is the time period required for the shipping companies. If the claim is approved, the funds will be forwarded to you within 48 hours.
***International customers are responsible for all import tariffs and duties.
- Although E-mails are convenient, If there is any situation needing attention you must call us within the first 5 (Five) days after receipt of your goods (5 days a week from 9:30-18:30 EST time, not including weekends or holidays), Our toll free number is 1.877.706.5333 Overseas customers may call 212-869-6776.
- Gemstone weights may vary + or – 0.03 points. Additionally, where gemstone weights are determined by measuring stones already set in jewelry, they are approximate and not guaranteed. Although we try to be accurate in our listings, Gem Stone King is not responsible for typographical errors. If in doubt, please inquire before ordering. Your sole remedy for a materially inaccurate listing is a refund of your purchase price, less shipping and handling charges. Unless otherwise stated, photos may be of a substantially similar item. We disclose gemstone treatments as required by Federal Trade Commission regulations.
Photos have been enlarged and/or enhanced to show detail. With Regard to Colored Gems, the actual color may vary depending on the resolution and quality of screen you are using as well as your screen and browser settings and other factors. Although we take great care to represent the color of a gem accurately several factors come into play such as lighting, mounting of a gem, and light dispersion in photographs of a natural colored gem. Some stones will look lighter or darker than in a photograph.
It is not acceptable to return an item if you believe it looked differently than what was offered. Returns are not accepted without a Return Authorization Number.
- Where included in a listing, “List” prices represent estimates of the item’s approximate retail value and do not constitute an offer or endorsement to buy or sell the item at that price or a representation that the item or similar quality items have been bought or sold at that price. The actual retail selling price of an item or similar quality items may vary substantially from this estimate. Our feedback rating is important to us. Failure to use feedback responsibly can lead to legal or other consequences. Please contact us before leaving neutral or negative feedback to give us the opportunity to address any problem you may have. We will be pleased to reciprocate.
- We do not accept a verbal appraisal from a Jeweler. It must be a written appraisal by a Certified Gemologist for consideration of a refund if it is believed an item is not described. Do not solely rely on the Photo of a gem in your purchase decision. Please read the description as well. We believe in full disclosure and are a Member of The Jewelers Vigilance Committee as well as The Beverly Hills Chamber of Commerce. If an appraisal is offered with an item, it is a 3rd party appraisal independent of Gem Stone King by a Certified Graduate Gemologist. Grading is a subjective science.
The grading of a gem must be off by one full grade in order to be considered for return. If a Gemological Report states a Diamond is Vs-1, the grade must be off by one full grade, Si-1 or lower, to be considered off grading. Any disputes you may have in connection with this listing or related transactions will be mediated through Square Trade and governed by the laws of the State of New York, without giving effect to its conflicts of law principles. You consent to jurisdiction and venue for any litigation related to this listing or related transactions in the State or Federal courts located in New York City, N.Y
- If any of the above provisions is held invalid or unenforceable for any reason, then such provision shall be deemed superseded by a valid, enforceable provision that matches, as closely as possible, the original provision, and the other provisions shall remain in full force and effect. By placing your order, you agree to these terms and conditions.