All items are guaranteed with a 14-day inspection period. If you are not happy with the item or want to return it for any reason, notify us via message or phone to (800) 743-7155. If we agree on a return, re-ship the item to 1095 Dublin Rd Columbus, OH 43215 with a note or letter stating the reason for return and/or problem with the item. Buyer pays all return shipping. As with all of eBay, be sure to read the listing carefully to be certain of what you are purchasing and/or bidding on. Please note: Generations does NOT do after-purchase shipping combinations (i.e. a refund for shipping). If you would like your shipping combined on multiple items, please either 1) place the multiple items in your cart and purchase at the same time, as eBay will combine the shipping automatically or 2) send an invoice or "request for total" so that we can examine the shipping amount and adjust if necessary. We always use the best shipping method to ensure that your product arrives to you quickly, safely, and securely, but we are happy to process shipping requests to be sure.