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| Q:Do you accept returns? |
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| A:Yes, we offer a 100% satisfaction guarantee. Please see our "Return Policy" included with each item offered. The policy can also be found on the "Our Policies" page in our eBay store. |
| Q:Do you combine shipping for multiple eBay items purchased? |
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| A:Yes. Please see our "Shipping Policy" included with each item offered. The policy can also be found on the "Our Policies" page in our eBay store. |
| Q:Are there monograms? |
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| A:If we are offering an item that could be monogrammed, we strive to note in the item description whether or not the item is monogrammed. Sometimes this note is in white font on a blue background. |
| Q:Why do you have similar items in multiple eBay listings? |
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| A:When we include multiple items in a single eBay listing, the items are very similar. If they are not, we create multiple eBay listings. For example, if we are selling a group of sterling teaspoons, all of the same pattern, but in different condition or with different hallmarks, we will NOT place them all in a single listing. |
| Q:What do you mean exactly when you state that an item's condition is "excellent", "fine", "very good" or "good"? |
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| A:Please see "Our Condition Evaluation Guide" included with each item offered. The guide can also be found on the "Our Condition Evaluation Guide" page in our eBay store. |
| Q:When can I expect my order to arrive? |
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| A:We strive to ship within 24 business hours after payment. Shipment will be held for seven business days if payment is by personal check. USPS First Class and Priority Mail are the most common modes of shipment; therefore, shipment can be expected to arrive three-to-five days after payment unless payment is by personal check. |
| Q:How much is the Shipping and Handling Charge? |
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| A:We generally quote a total shipping amount for each eBay item. Unless otherwise stated, the quoted amount includes insurance. When a single eBay item offers the option of purchasing multiple pieces, all pieces after the first have a reduced shipping charge. |
| Q:Do you charge sales tax? |
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| A:Only to customers whose shipping address is located within the state of Georgia. If a Georgia customer has a valid Georgia sales tax number and wants to be exempted from sales tax, the customer should send us that number in a message. |
| Q:Do you ship internationally? |
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| A:Yes, to selected countries. See the details as described within each eBay item listing. |
| Q:Do you offer quantity discounts? |
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| A:One thing we've learned is to never say, "Never!" If you have a particular list of items in mind, send it to us. We'll try to offer something special for large volumes purchased from our store all at once. |
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