Frequently Asked Questions
Payment
How do I pay for an item?
Can I use PayPal if I just moved, and my new address is not confirmed through paypal yet?
How long does a PayPal eCheck usually take to clear?
Can I combine shipping for my orders?
Do you charge sales tax?
How long do I have to pay for an item?
International Customers:
How much is shipping? How long will it take?
How to send payment?
Do I need to pay customs/duty taxes at delivery?
Can you mark the shipment as "Gift"?
Shipping
When will my item ship, and how long will it take to reach me?
How long can I expect my order if I mail a money order?
How long can I expect my order if I pay by personal check?
Can I add any delivery instructions on the shipment?
Will I get a tracking number?
Can you expedite my order rather than shipping it ground?
Can I pick up my order from you in person?
Can you ship to PO boxes within the 48 US states?
General Questions
How do I contact eBestDeal4U by phone?
How can I check my order status?
How do I search through all your great deals?
What is your feedback policy?
Payment
How do I pay for an item?
(If you’re an international customer, please click here)
We accept Paypal, Credit Card (Visa, MC, American Express and Discover), Money order / Cashiers check, and Personal / Company check.
- To pay with Money order / Check, please make payment out to: Global Phoenix Computer T&S, Inc., and send to:
Global Phoenix Computer T&S, Inc.
P.O. Box 3959
Ithaca, NY 14852-3959
(Please make sure to include the auction item#, your eBay ID, and shipping address with payment if you mail a Money order or check).
- To pay with PayPal, simply return to the auction you just won and click the "Pay Now" at the top of the page. If you do not see a "Pay Now" button, ensure you are signed in. You can also log in your PayPal account and send payment directly to: ebay@globalpct.com.
(* According to PayPal’s policy, we can only ship to confirmed address for payment through PayPal. )
- To pay with Credit Card, please go to our secure server link at https://wx12.registeredsite.com/user597339/ebestdeal4u/cc.asp and follow the instructions to submit your payment.
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Can I use PayPal if I just moved, and my new address is not confirmed through paypal yet?
Because we can only ship to confirmed address for payment through PayPal, if your new address has not been confirmed but is your current billing address, we would recommend that you pay credit card directly. If you still prefer paying through PayPal, we would request please send us proof of your new address, such as your phone/utility bill, bank statement, etc. so that we can verify your new address. All the information will be kept strictly confidential and will be used solely for your purchases from us
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How long does a PayPal eCheck usually take to clear?
According to PayPal, eCheck usually takes 4-5 business days to clear.
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Can I combine shipping for my orders?
Yes, we can combine shipping on multiple items. We are happy to offer $5 shipping discount on any additional items you won. This discount will be calculated automatically when you proceed eBay Checkout.
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Do you charge sales tax?
There’s 8% sales tax to NY residents only.
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How long do I have to pay for an item?
You will have seven days from the close of the auction to pay for your item. After seven days, we may have to resell your item to the next interested buyer, so please pay for your item as soon as possible.
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International Customers:
How much is shipping? How long will it take?
We ship via UPS Expedited Service or USPS EMS worldwide. To request the specific shipping rate for your purchase, please send email to us at ebay@globalpct.com.
It usually takes 4-5 business days for UPS WorldWide Expedited shipping, and 6-8 business days for USPS EMS. In addition, the transit time also depends on the customs processing time.
How to send payment?
We welcome international customers. We accept PayPal, money order, Western Union/Moneygram for international payments. Here’s our general policy: UK, Canada customers with confirmed address can send payment through PayPal. You can also choose to pay through bidpay, money order, Western Union/Monegram. UK, Canada and other country customers with Unconfirmed Address, please send payment through bidpay, money order, Western Union or Monegram. ** Please make all the payment in US$.
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Do I need to pay customs/duty taxes at delivery?
The shipping rates we quote do not include the customs taxes. For each country, its customs office may charge custom taxes/duties for imported goods according to the regulations. We’re sorry that we don’t have the information to estimate the tax amount. Please check with your local authorities for more information.
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Can you mark the shipment as "Gift"?
As most of our international packages are shipped via UPS WorldWide Expedited, we’re sorry that we are not able to mark the shipment as "Gift".
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Shipping
When will my item ship, and how long will it take to reach me if I sent payment through PayPal?
| We usually ship within 1 business day upon receipt of your complete payment. After that UPS ground takes 2-5 business days to deliver depending on your proximity to Ithaca, NY. Please check the map below for UPS transit time .
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How long can I expect my order if I mail a money order?
We usually ship the next business day after receiving money order. After that UPS ground takes 2-5 business days to deliver depending on your proximity to Ithaca, NY.
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How long can I expect my order if I pay by personal check?
We’ll confirm you upon receiving your check. Please allow 7 business days for the check to clear, and we will ship your order as soon as your payment is available.
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Can I add any delivery instructions on the shipment?
Yes, we will be happy to accommodate your request and add the delivery instructions to UPS. In order for us to process your request accurately and efficiently, please include your instructions when sending payment.
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Will I get a tracking number?
We will email you the tracking number on the next day after shipping. You may also check order status online at http://www.globalpct.com/OrderStatus.asp
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Can you expedite my order rather than shipping it ground?
Yes. We can upgrade shipping to UPS 3 Day, 2nd Day Air, or Next Day Air. Most of our items listed the expedited shipping rate. However, if you don’t see it in our ad, please email us for the shipping quote.
If you are an international customer or request USPS shipping to AK, HI, PR and VI, please email us for the shipping rate before sending payment.
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Can I pick up my order from you in person?
We are sorry that we can not accept pick up at this time.
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Can you ship to PO boxes within the 48 US states?
Sorry, but we cannot accommodate this request at this time. We choose UPS because it is more reliable, provides online tracking and guarantees delivery on a certain date.
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General Questions
How do I contact eBestDeal4U by phone?
Our phone number is 607-257-7279. You can reach us during M-F, 9:30am-6:30pm, and Sunday 1PM-6PM.
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How can I check my order status?
For your convenience, please check your order status online at http://www.globalpct.com/OrderStatus.asp We update the database once daily. Please log in using the auction item # and your eBay email address
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How do I search through all your great deals?
You can use our user friendly search on the left side of our eBay store or the right side of our auction templates. Make sure you press the "Search" button. It won’t work if you just press "Enter" on your keyboard.
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What is your feedback policy?
Global Phoenix Direct (eBestDeal4U) truly appreciates the patronage of every auction winner. We leave feedback IMMEDIATELY after you leave us feedback. This ensures that all satisfied customers receive a positive feedback from us.
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Global Phoenix Direct is a wholesale/retail company located in New York. We are authorized dealer of leading manufacturers including HP, Kodak, Olympus, Panasonic, Canon, Lexmark, Sharp, Toshiba, Fuji, Sony, etc. We offer both brand new and refurbished high quality products at very competitive prices. Our products include printers, scanners, digital and film cameras, business and home telephones, fax machines, CDRW drives, audio products, TV/DVD players, and more. Check our store and start saving today!
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