MY 30-DAY QUALITY AND SERVICE GUARANTEE: When an auction ends, you will be sent a confirmation email within 3 BUSINESS days (i.e. non-holiday weekdays) of auction close, although it will most often be within 1 business day. When I receive your payment (including echecks clearing your account, if you pay by PayPal echeck), I will confirm receipt of payment and shipment of the item by email, again within 3 business days. I GUARANTEE my items and shipments. All items are described in the greatest detail possible, and any flaws of which I am aware are noted in the description. Orders will be shipped promptly upon receipt of full payment. Please bear in mind that standard mail may take 2 weeks or longer to arrive, although it is usually quicker. Please contact me within 30 days of shipment if there is any problem whatsoever with your item or shipment, and I will immediately work to rectify the situation, including either replacing the item (if I can) or sending you a FULL REFUND. (I may require that you send the item back to me before replacement or refund, depending on the circumstances.) I care about my customers, and there is absolutely no reason for you not to be entirely happy with your purchase. If for any reason you are dissatisfied, let me know right away (before leaving feedback please) and I WILL FIX IT ASAP.
PRIVACY POLICY: As far as I am concerned, your business with me is strictly confidential and private, including all personal and contact information, except for feedback. End of story.
A SPECIAL NOTE ABOUT SHIPPING: My packaging is almost indestructible. I find that I have a very high rate of successful and fast delivery of my items. Whether these two things are related I don't know, but they are two of the reasons why I guarantee my shipping. Nothing is 100%, but I have had barely a mishap. And I guarantee delivery. So rest easy. And please contact me if anything happens. If your item is damaged I will either replace it if I can (and if this is your preference) or send you a refund. I want you to be completely satisfied.
A SPECIAL NOTE ABOUT FEEDBACK: Please note that I have a 100% positive feedback rating. I have earned this rating with punctual service, clear and courteous communication, and of course excellent items accurately described. Please, if there is any problem with your item or service send me an email immediately, and the situation will be fixed. I want you to be completely satisfied. There will never be any need for non-positive feedback. And of course I will make sure to leave you a positive in return for any successful transaction.
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