We only sell the best quality products available. We are so sure that you will love our products; we offer you a 100% Satisfaction Guarantee. If for any reason you are not completely satisfied with the product you receive, we will accept the item back within 30 days and issue you a full store credit for the purchase. All items returned for a cash refund will be assessed a 20% restocking fee. All credits and refunds are less original shipping and handling fees. If the item qualified for free shipping, our shipping and handling fees will be deducted from the refund or exchange.

Returns must be in the complete and original packaging with all accessories and complete documentation (Owner's Manual, warranty card, quick start guides etc.), show no signs of wear or use and include a Return Authorization number. Products like software, personal items (such as in-ear monitors, etc), and items which are not normally stocked ("Special Orders", discontinued products, close-outs, used products, etc.) are not returnable.

Damaged Items

When you receive your product, always first inspect your shipment for any noticeable signs of damage before signing the shipping release from the carrier. If you believe the package may have any damage from shipping you can request to open the package in the carrier’s presence and inspect the package for any damages. We package each product in the best possible manner to protect it from any shipping damages.

If you notice any signs of damage, notify the carrier immediately. Deadline for reporting damaged goods from transit is 72 hours. UPS 1-800-PICKUPS (800-742-5877) FedEx 1-800-GOFEDEX (800-463-3339) **The shipper will arrange for a damaged merchandise pickup and inspection** UPS or FedEx will pickup the package and inspect it for any shipping damages before returning it to us. Once we have received the returned package, we will send out a replacement to you. Return shipping fees may apply if damage is not a result of shipping.

Refused or Undeliverable Packages

Should the carrier return an item to us because it was refused or undeliverable to the address provided to us upon ordering, a 20% restocking fee will be assessed. If the item qualified for free shipping, outbound shipping fees will also be charged back at the time of return.

Special Orders

Special Order items are guaranteed to be free from defects upon delivery. Special order times are specially ordered just for you and therefore cannot be returned or exchanged. If you special order arrives damaged please contact us with 14 days of receipt of the package.

Return Process

Get A Return Authorization First.

To ensure full credit, make sure you call us and retain a Return Authorization Number prior to returning anything to us. All returns must have a Return Authorization Number (RA#) or we will not accept the package. The RA# must be clearly marked on the outside of the package and should also be included inside the package for proper credit.

Package Your Return Properly

All returns must be in new condition and include all original packaging, accessories (such as power cords, cables, bulbs, connectors, etc), paperwork, manuals, warranties, and anything else that came with your purchase. Should anything be missing or damaged upon our inspection of the return, you may not receive full credit. Any item that has any visible signs of damage and any item that looks used and cannot be resold as new will be charged at least a 20% restocking fee.

Packing Your Return

You should try to protect your return by using all original packaging. Double box your return to prevent any shipping damages. Should your return become damaged in shipment due to poor packaging, we will not accept the return and you will forfeit your rights to any refund or exchange.

Helpful Guidelines For Returns. To receive full credit for your return, please follow our simple guidelines. 1. Repack the item in the original packing material, with everything included. 2. Double box the item for extra protection during shipment. 3. Write your Return Authorization Number on the shipping label. 4. Include your RA# inside the box as well. 5. Insure your shipment for the full value of the purchase amount. 6. Keep your tracking number to ensure delivery. 7. Ship your return via FedEx or UPS, as they offer package tracing. We are not responsible should your return get lost in transit. You are fully responsible for your merchandise until it safely reaches our location.

Non-returnable Items

While we maintain a very liberal return policy, there are certain items that cannot be returned for very specific reasons. These items include Software, which manufacturers will not accept returns for, and any item that is considered personal; such as an earphone, instrument mouthpiece, or similar items. Other examples of Non-Returnable Items include: Cartridges and styli, bulk cable, bulk cassettes, fog, bubble, haze or snow juice, carpeting, replacement lamps that have been plugged-in, LPs, CDs, slip mats, clothing and color media (gel). Please call our customer service desk for more information on non-returnable items.