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After placing
your order, you will receive e-mails about the
status of your order. Below are examples of
e-mails you may receive:
-
Order
Confirmation. Once you’ve placed your
order this e-mail confirms that we have
received your order and will include your
order number. Keep this e-mail for your
records.
-
Payment
Received. You will receive a
confirmation email once your payment has
been received.
-
Backorder
Notice. This e-mail lets you know that
an item is not available for immediate
shipment and will ship when it is available.
Once the item is available to ship, we will
send you an e-mail with your order number.
Keep this e-mail for your records.
-
Shipment
Notification. This e-mail confirms that
your order, or part of your order has
shipped. The arrival time of your order will
depend on the shipping method chosen, item
selected, and your location.
-
Important
notice about your order. You may receive
this email for the following reasons: unable
to process your order, inability to ship to
the address provided, duplicate order, order
cancelled. Should you receive a notice like
this, please contact us immediately by
sending an email to
ebay@goldmedalhealth.com.
Provide your name and order number.
Tracking Your
Order
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When can you
track your order?
Tracking numbers
are assigned to packages soon after your order
is received. However, it may take up to 48 hours
before the package is checked into the carrier’s
tracking system. Therefore, even though your
package has already shipped, the carrier may not
be able to provide any information about your
package for up to 48 hours.
When the US
Postal Service is used as the shipping carrier,
Delivery Confirmation will be available instead
of tracking. That means tracking information
will not be available for your shipment.
However, you will be able to see the date and
time your package was accepted by the post
office and also when it has been delivered.
Finding Your
Order Status and Tracking Your Order
The status of
your order is easy to find.
-
Check your
e-mail. You entered an e-mail address
during Checkout; you will receive e-mails at
your address which keep you informed about
the status of your order. You will receive a
tracking number and a link to track your
order once it has been shipped.
-
Contact us.
If you still have questions about your
order, please
contact us via e-mail.
Delivery of
Your Order
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-
Accept the
package, but make a note of the damage on
the shipping receipt, sign and date it. The
delivery person should also sign the slip
and leave a copy for your records. Contact
us immediately by sending an email to
ebay@goldmedalhealth.com.
Provide your name and order number in the
email.
-
If the damage is
extensive, refuse the order and contact us
immediately by sending an email to
ebay@goldmedalhealth.com.
Provide your name and order number in the
email.
Changing or
Canceling
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Cancellations
Due to Order Processing Difficulties
From time to
time, orders or parts of an order may be
cancelled by our system. Some reasons include:
-
Item(s) not
available.
-
Difficulty in
processing your payment information.
-
Cannot ship to
address provided.
-
Duplicate order
was placed.
If your order is
cancelled, you will receive a notice via e-mail
which will explain the reason for the
cancellation. Your payment will be refunded for
any cancelled items.
Changing or
Canceling Your Order
Most orders are
shipped soon after they are received; however,
if you wish to cancel or change your order
please send an email to
ebay@goldmedalhealth.com
with "Order Cancellation" or “Order Change” as
the subject line.
If your order has
already been shipped, simply return any items
you do not want by following our
Return Instructions. |
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