Frequently Asked Questions
Thanks for taking the time to read our FAQ's.
- When do your auctions start/end?
- What is the Buy It Now (BIN) price for this item?
- Is my purchase from your eBay Store tax deductible or charged sales tax?
- Do you accept checks or money orders?
- Can my item be picked up?
- Why is this item available for local pickup only?
- Do you include a handing fee with the shipping charge?
- Will you mark this item as a "gift" on international customs forms?
- What shipping methods do you offer?
- Do you combine shipments?
- I'm local. Can I stop by to inspect the item I'm interested in?
- What is your Return Policy?
- How soon do I need to pay for my purchase?
- When can I expect to receive feedback?
- Do you offer insurance?
- What are your business hours?
When do your auctions start/end?
Our auctions typically start and therefore end around 6PM Pacific time Monday through Friday with new items every day.
back to top
What is the Buy It Now (BIN) price for this item?
Most of our items are auctions starting at $9.99. Some items have a Buy it Now price, but once a bid is placed there is no more BIN and the item will be auctioned off to the highest bidder.
back to top
Is my purchase from your eBay Store tax deductible or charged sales tax?
Only donations are tax deductible, but your purchase will not include sales tax. Please consult your tax advisor for more information about deducting charitable donations on your taxes.
back to top
Do you accept checks or money orders?
We do not accept mailed payments including Money Orders, Cashiers Checks, Personal Checks, or Cash.
back to top
Can my item be picked up?
Yes. All many items are available for local pickup, by scheduled appointment. During the checkout process you can schedule the day you will arrive to pick up the item. Items not picked up within 10 days will be relisted and you will be issued a refund of item price, less any auction/eBay fees. We are located in downtown San Francisco and we are not a retail store location. Pickups can be scheduled Monday through Friday 10AM - 3PM. We are closed on the weekends. Our pickup address is 1500 Mission Street, San Francisco, CA 94103. That is Mission Street @ 11th Street. Please bring the order number we email with you to the front desk and tell them you have an eBay item to pick up.
back to top
Why is this item available for local pickup only?
Many of our items are simply too large, bulky or delicate to attempt shipping on our own and we will list these items as Local Pickup Only. If we list an item as Local Pickup Only that means we will not ship it through the US Post, UPS, Fedex even if you have your own account with them.
back to top
Do you include a handing fee with the shipping charge?
Yes, each purchase includes up to a $2 handling fee to help us offset our packaging material expense. We try hard to package all items very well and understand the type of treatment which may occur in transit to you. We use bubble wrap for fragile items and will secure your item in the package with paper or peanuts. We only charge the price of US Postage plus up to a $2 handling fee no matter what type of packaging your item requires. All items are sent with a bar-coded shipping label including a tracking number to help ensure it arrives to you. We recommend insurance for items over $50.
back to top
Will you mark this item as a "gift" on international customs forms?
No, we can not mark items as Gift on international customs forms. Our international shipping labels are processed automatically by our checkout system once payment is received. The exact purchase price will be entered on all customs forms.
back to top
What shipping methods do you offer?
For United States customers we ship using First Class, Parcel Post, Priority Mail, and DHL Ground.
back to top
Do you combine shipments?
Yes, many items qualify for combined shipping which will be noted in the auctions. Qualifying items that end within three days of each other can be combined for shipping discounts. To get shipping discounts, items must be paid for at the same time through our checkout system (no exceptions). You can combine up to three qualifying items into one shipment/payment. Each additional qualifying item costs just $1.99.
back to top
I'm local. Can I stop by to inspect the item I'm interested in?
No. Unfortunately, we do not have the time or staff available to escort visitors through our corporate offices to inspect items we sell and we are not a public retail store.
back to top
What is your Return Policy?
Returned items will be issued Store Credit only. If the physical condition of the item is not as described returns will be accepted. Request for return must be reported within 7 days of delivery. The return must be postmarked within 14 days and arrive in it's original condition. Postage is not refundable and return postage is to be paid by the customer. By bidding, you verify that you agree to the terms and conditions herein, and accept the item in “as is” condition.
back to top
How soon do I need to pay for my purchase?
Please pay for your items within three days. Our eBay account will automatically send you an Unpaid Item Reminder after seven days of no payment and will automatically relist the item after 12 days.
back to top
When can I expect to receive feedback?
Our eBay account is set to automatically leave feedback once you leave it for us. If you have any concerns about your order we are surprisingly responsive to customer inquiries and service. Otherwise, please let us know your item arrived and you are happy by leaving feedback and then you will receive your own.
back to top
Do you offer insurance?
Yes insurance is available to be purchased during the checkout process and we highly recommend it for items valued over $50 .
We do our best to safely package items, however, we cannot be held responsible for carrier mis-handling. If your item arrives damaged, please remember to keep all packing materials and the item until the claim with the carrier is settled.
back to top
What are your business hours?
Monday through Friday. Local pickups can be arranged 10AM to 3PM only. If you have any questions, please us the Ask Seller a Question link in an auction and we will respond.
back to top
Visit Our eBay Store and Support our Cause | 
)
