 |
| Q:Is it safe to burn my Goody Candles personalized, custom Photo Candle? |
|
| A:It is safe to burn your personalized, custom Photo Candle as long as you follow our Candle Care burning instructions. You can find them at our The Glow page. |
| Q:How can I create “The Glow” inside my personalized, custom Photo Candles? |
|
| A:When lighting your personalized, custom Photo Candles for the first time, let the wax pool reach no less than 1/4" from the Photo Candle’s edge, extinguish the flame and allow the Photo Candle to harden before relighting. This will prevent leaking by building a strong shell around the Photo Candle's perimeter. |
| Q:Do Goody Candles personalized, custom Photo Candles drip? |
|
| A:If the Candle Care burning instructions are followed the candle will not drip. Goody Candles Photo Candles contain an outer layer of wax that is formulated to melt at a higher temperature than the inner wax thus creating a hard outside shell of wax. |
| Q:What is the best way to extinguish my personalized, custom Photo Candles? |
|
| A:The best way to extinguish any candle is to use a candle snuffer. If you must blow the candle out, do so gently, so the melted wax won’t splash out of the candle. Do not use water to extinguish your candle because the melted wax will react with the water and spatter. This is very dangerous. |
| Q:How can I keep my personalized, custom Photo Candles looking like new? |
|
| A:Goody Candles recommends displaying your Photo Candles in an area free from direct sunlight or other strong illumination. Doing this will prevent fading and discoloration and help your Photo Candle last for years to come. |
| Q:Why does my personalized, custom Photo Candle wick form a mushroom shape? |
|
| A:When your candle is consuming more wax than the flame can efficiently burn a mushroom shaped wick results. This phenomenon usually takes place when the visible wick is longer than 1/4". To prevent this from happening, keep the visible wick centered and trimmed to 1/4". Keep the wick trimmings and other debris out of the candle. |
| Q:Do Goody Candles personalized, custom Photo Candles contain lead-free wicks? |
|
| A:Yes, our Photo Candles contain lead-free wicks. At Goody Candles, we are dedicated to creating high quality products that do not have a negative impact on our environment. |
| Q:How do I personalize my Photo Candle gift? |
|
| A:Our technology allows you to create a one-of-a-kind, personalized Photo Candle with your own photos, artwork, digital graphics and text. Names, dates, poems and messages along with your photo or artwork add a personal touch. It is possible to create a text-only or photo-only candle as well. |
| Q:Is it possible to design my own layout for my personalized, custom Photo Candles? |
|
| A:The great thing about Goody Candles’ technology is that it allows us to manufacture your Photo Candle with just about any design or layout you desire. Let your imagination run wild! Please contact our design team with a description of your design. |
| Q:Does Goody Candles enhance my photo before making a personalized, custom Photo Candle gift? |
|
| A:Goody Candles does not enhance your photo. We recommend editing your photos (red-eye removal, color correction, etc.) before you email them to us. |
| Q:What resolution should my image be for my personalized, custom Photo Candles? |
|
| A:We recommend a photo or image with a resolution of at least 300 dpi but we prefer 600 dpi for the best quality. Most digital cameras’ medium quality setting will suffice. We will automatically check the resolution of the photo you choose for your Photo Candle to determine whether or not it meets our minimum requirement. |
| Q:What should the file format of my photo or artwork be for my personalized, custom Photo Candles? |
|
| A:We can accept images that are in JPG, EPS and TIFF format. |
| Q:Can I use black & white and sepia tone photos to create my personalized, custom Photo Candle gifts? |
|
| A:Yes, you can use black & white and sepia tone photos. Some of our favorite Photo Candle designs use black & white and sepia tone images. Clipart, drawings and just about any graphic you have on your computer can also be used. |
| Q:Does Goody Candles ever have Special Offers or Sales on personalized, custom Photo Candles? |
|
| A:Goody Candles has a Special Offers page that lists our current special offers, sales and discounts. If you have registered to receive our newsletter, you will receive special offers via email as well. |
| Q:Does Goody Candles charge any additional fees? |
|
| A:No. At Goody Candles we don’t believe in hidden charges and fees. Our superior technology and people help us to run a lean and efficient operation. What does that mean to you? It means that we deliver the best possible quality to you at the lowest price, period. |
) 
