Store Policies

You expect the very best when you shop at the brick and mortar mall in your area.  Why should you expect anything else when you buy from Gosinta? We strive to create a positive and memorable shopping experience when you visit our store. EBay has created something very special and we want to protect it so that you, our customer, feels safe and secure. We strive to create a 5-Gold Star customer experience in the four specific areas listed below.  Please take a minute to check these out.  We welcome questions and comments.  Feel free to contact us through the eBay email system – ‘ask the seller a question’ – on the item description page.  (We want your experience and your feedback to reflect  a perfect 5!!o:p>

We are very proud of our 100% feedback rating. it gives us great pleasure knowing we are making a difference with each transaction. We've been blessed with appreciative buyers that truly make our work worthwhile and pleasurable! We extend heartfelt thanks to all of you!

Don’t hesitate to contact us if circumstances occur that yield a less than optimal experience. We thrive and are enriched by serving our buyers to the best of our abilities. There are always creative solutions should issues arise outside of our control. We invite you to give us the opportunity to make you happy before you leave feedback. We strive for 100% customer satisfaction and 5 Gold Star Service!

 ITEM AS DESCRIBED:  Most of our items are seeking new homes and we act as the agent providing a service much like an adoption agency.   Much time is spent in researching items and choosing those that are the most desirable provide the best "bang for your buck.  Each item is carefully examined and sometimes many photos are taken.  Descriptions are written carefully.  You need to know what you are about to purchase (adopt).  If grading abbreviations are used, please refer to the record grading system page. All other items have complete a condition listed.  Please contact us with any questions or concerns before leaving feedback (Jan@gosintamystore.com). We are here to help you through every step of your purchase.

COMMUNICATION:  We are available to answer your questions within 24 hours - most of the time much sooner.  We understand in order for you to make an informed buying decision, you need to have answers to all your questions. Please check out our FAQ’s.  If you can’t find your answer please email us through ‘Ask Seller a Question’ on the item description page.  Once you have made your purchases, you will an invoice via email. We email again noting receipt of payment.  Our third email sends out shipping notification and your tracking number. It is important that you know what steps are being taken to insure your confidence in our selling process. If, at any time, you have any other comments or questions, please email us.  Most all emails are answered within 24 hours.

SHIPPING TIME:  This star is the most troublesome.  EBay would like to grade  us how fast we package and ship your purchases.  It is not on how long the mail/shipping delivery system takes to get your package to you.  Shipping time is figured on the amount of time it takes for the seller to ship your product.  Did I live up to my promise?  It is very important that you know that we shipping as many as six days a week.  Most items are shipped within 30 hours of payment receipt. We want your purchase to reach you without delay. We use special packaging for most of our items as their safe arrival to you is a high priority to us.  Please email us using the eBay email system – ‘ask seller a question’ – on the description page if you have a question about the length of time it takes for your package to reach you as many items are shipped via media mail. This method costs less than any others, but has the least reliable timing (2 to 9 days). Please keep in mind that USPS could take from 2-10 days to deliver. Please feel free to contact me through ‘Ask Seller A Question’ if you have any concerns. For your shipping convenience, we offer any/all shipping methods and will accommodate your requests gladly. I am also an eBay shopper and anticipate the delivery of each and every purchase.

SHIPPING & HANDLING CHARGES:  We are committed to earning your trust.  We go the extra mile to insure that your charges are fair and honest.  Items are shipped either at a flat rate (most media items) or via a shipping calculator. We ship both within the US and internationally. If you have any questions about our rates or wish a special quote, please email us using the eBay email system – ‘ask the seller’ a question.  Quantity s/h rate discounts are offered as we can package like items together saving you more money.  Handling charges are kept to the cost of the shipping materials.  We do not charge for time/gas.