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Frequently Asked Questions
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HAVE A DIE-CAST COLLECTION FOR SALE? Contact us info@gotmodels.co.uk or through the contact seller link at the bottom of any of our listings for fast quote! Large collections or single items, anything considered.
  
Frequently Asked Questions
 Q: Are Gotmodels items toys?
  A: Our items are detailed scale models designed for the adult collector and not suitable for children under the age of 14.
 Q: How do I pay for my item?
  A: Simply follow the payment instructions after winning an auction or using buy it now. Payment can be by either, Paypal, Personal cheque or postal order. International purchases can only be paid with Paypal.
 Q: Do we combine shipping??
  A: We combine post for international purchases. Email us for shipping quotes! UK shipping is free on buy it now items.
 Q: How big is the model?
  A: Typically 1/43 scale cars are 10cms long. Typically 1/24 scale cars are 15cms long. Typically 1/18 scale cars are 22cms long. This varies from model to model. If you need an exact measurement please email us/
 Q: My item hasn't arrived!
  A: Unfortunately we have no control over delivery times once the package has been passed to the postal service. Always check with your post office as the package may be waiting for you! Allow up to 21 working days for international deliveries (excludes major holidays and weekends).
 Q: What is your return policy?
  A: Item must be returned within 14 days of receipt in original packaging and in same saleable condition. Return postage is non refundable. Auction items are non returnable. Applies to 'Buy it now' items only.
 Q: Do you combine shipping?
  A: Yes we can combine shipping on orders if bought at the same time. Please email for quote before purchase.
 Q: When can I expect my order to arrive?
  A: Items sent in the UK usually 2-3 days from dispatch. Europe: 1-2 weeks. Rest of the world 2-3 weeks. If unsure or your item hasn't arrived in this time frame please contact us.
 Q: How much is the Postage and Packaging Charge?
  A: Postage and packaging is different for each item but is usually detailed at the top and bottom of each listing. Where possible items can be combined to reduce shipping fees. (Please email if unsure).
 Q: Do you ship internationally?
  A: Yes we ship to most countries. If your country is not listed in the shipping drop down box (at the end of each listing) send us an email.
 Q: Is my item insured?
  A: All items sent in the UK are insured up to a maximum of £32.00 (not including any postage cost). Special delivery or courier is also available for higher value items. International sales are also covered up to £32.00. If your items value exceeds this a fee of £5.00 is required for an insured/ signed for service. Again if in doubt please contact
 Q: Which couriers do we use?
  A: We use Business post and Parcel Force Worldwide. Smaller items are send via Royal mail. International items will be by Airmail via Royal mail.
 Q: Where are we based?
  A: We are based in Bisley, Surrey, UK
 Q: Do we have a walk in shop? Can I collect my order?
  A: No we operate a mail order service only from our stock premises in Hampshire. Sorry no collections!
 Q: What days do we dispatch on?
  A: Every working day (Mon - Fri). We don't dispatch anything on weekends or Bank holidays.