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Store Policies
Payment:
We take Paypal and all major Credit Cards either through paypal or over the phone. We do not take paper forms of payment
Shipping:
We Ship via USPS and most item are shipped FREE or with a Flat Rate Priority Mail rate for faster shipping. Both rates include Insurance now. Your item is fully covered for loss or damage. We ship with care and use all the bubble wrap and peanuts we need to get your item there in one piece. I pack like the item were going to myself.
INTERNATIONAL SHIPPING
Sellers ARE NOT responsible for the shipping time it takes for International items or the time it take for item to clear Custom in this country or another country.
Refunds and Returns:
I offer you high grade service so in return I hope you will reward me with postive feedbacks and a full 5 STARS on the DSR too. My products are guaranateed to be original and authentic. . If you are unhappy with your purchase just contact us (you MUST contact us) withing 3 days of getting it and let us know you would like to return it. It must be in the EXACT IDENTDICAL , RESALEABLE EXCELLENT CONDITION that it was in when it left us. Shipping and handling and insurance are not refundable, and the return s/h/i are the buyers responsibility. If it breaks you will not be refunded, if something happens to it in route you will not be refunded...PLEASE understand this policy. If you don't Call or email first there will be no refund.
Feedback and DSR :
We strive for your FIVE STAR RATING every time. Low, 1 or 2 STAR Rating on the DSR Form are devastating to an Ebay business. All it takes is a few 1 and 2 Star Ratings per month and your search standing is jeopardized as are your final value fee refunds. Customers don't know or care much about this stuff but they some do know that negative feedbacks and low ratings of 1 or 2 STARS are literally weapons that can be used against a seller that they don't like or that they have a grievance against. Please do not use these tactics in my store. I don't give out negative feedbacks and I don't think there are any issues that can't be remedied without an email or phone call. If you have a problem with a transaction with me PLEASE email deborah.patrie@cox.net or call 949-276-7665 and we will deal with it. Don'd use the feedback system to hurt my business and please don't use the DSR form either. Thanks.
Communication:
Email me whenever you like. I answer emails between 12 and 9 pm daily including Sundays. Occassionally I take a day off and will get to you as soon as I am back online. You have to understand however, I am only human and I may miss an email once in a while in which case I apologise now.
CONTACT US:
Phone: 949-276-7665 Calls accepted between 12 NOON and 5 PM m-s . Please respect these times frames. Email address to contact me directly deborah.patrie@cox.net. you may email me 24 hrs a day....I respond to emails afternoons and evenings.
A Private Note About Me....I have Lupus. It is a chronic illness that affects my entire system, from my skin to my brain, and I have had it for 25 years. Having this store enables me to work. But occassionally I do become ill and when I do I put the store on Vacation. I do this rather than try to work trough it as I have found from experience it turns out badly to work while ill. I hope you can all understand and give me a break when this happens. I really appreciate your business more than you could ever know.
Thanks and Warm Regards.
Hoodiatrust
Deborah L Patrie
Store Owner/CEO
NutraEnterprizes LLC
Keep going see what is in Store for you......
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