Specialization

Thank you for visiting Great Lakes Skipper. We have some of the best and hardest to find boat parts anywhere for a fraction of the dealer prices. Rare and unique boat parts are only the tip of the iceberg here at Great Lakes Skipper.

Payment Methods

Paypal Buyers

Special note for Paypal users -- Please verify that your eBay shipping address is IDENTICAL to your Paypal shipping address. If they do not match and we cannot reach you on the shipping day, we MUST ship the order to the Paypal shipping address to recieve shipment and order protection from Paypal.

General Shipping

The Great Lakes Skipper and Crew will sail the seven seas to get your purchase to your door. Please review the listing carefully for special details or instructions. Shipping on most listings is calculated for the lower 48 states and Canada. If the listing does not provide shipping instructions to your corner of the world, please email the item number(s), quantity, your address, city, state/province, country and postal code to our customer service team or call 262-898-1855 and we will get you a custom shipping quote using your preferred carrier.

Domestic orders are shipped via USPS or UPS at the discretion of Great Lakes Skipper. International orders are shipped via USPS, UPS, DHL or freight services at the discretion of Great Lakes Skipper. See Special Shipping below if you have specific shipping needs.

Unless otherwise stated in the listing, all shipping and handling charges are the responsibility of the Buyer.

Great Lakes Skipper is not responsible for shipping delays or damages We will work with the buyer to process any claims, ect., but we have no control over shipping once the item has shipped from our warehouse.

Special  Shipping

If you have special shipping circumstances, please contact our customer service team at 262-898-1855. We are more than happy to make arrangements for overnight service, second day service, third day service, truckline service, international services and even the slow boat to China. Need us to hold the order or schedule arrival on a certain day? Give us a call. Do we need to tell the postal carrier to leave the box at the back door? Give us a call. Do you want extra insurance to protect your purchase? Give us a call.

RUSH ORDERS -- If you need to guarantee that your order leaves the warehouse the same day, please immediately call our customer service team to choose an expedited shipping service. Additional charges may apply to rush orders.

Shipping Insurance

International Orders

Wisconsin Sales Tax

Condition

All eBay sales are final.  All parts are sold "AS IS" with no warranty implied or otherwise unless noted in the ad. In some instances, there may be a manufacturers warranty, and it is the buyers responsibility to contact the manufacturer. Buyer assumes all liability of non-warrantied items.

We also include photographs of all components with a detailed description of what is being sold. If it is not in the photo or description, it is not part of the sale. If there is ANY question in your mind, please contact us BEFORE ordering and we will be happy to answer your questions.

Unless otherwise stated in the listing, all items shipped from Great Lakes Skipper are either in NEW or UNUSED condition. In many cases, the item is new but has been on a warehouse shelf quietly collecting dust. We also carry many items that were installed on a boat but then removed before the boat was completed. These items are still new but have been handled. Therefore we offer them at great savings! If an item is truly used, we will clearly state that in the listing.

Samples and Windshield Templates

If you are ordering vinyl, fabrics or carpets, please be aware that all computers can show colors differently. We cannot accept returns on any cut product such as vinyl, fabric and carpets. We STRONGLY RECOMMEND that you call us beforehand for a FREE sample.We will ship you up to 5 swatches that you can use to make your eBay purchase from the correct listing.

We carry many windshields in-stock. Before buying any windshield, we STRONGLY RECOMMEND that you order a windshield template. Call our customer service team and we will create a special eBay listing that you can use to purchase the template. Templates are generally $20 and if you later purchase the windshield, we will be happy to discount your windshield purchase by $20.

Changing and Cancelling Orders

Sometimes you need to make changes to your order. We are happy to make order changes. However, please be aware that changing an order may incur additional charges not limited to additional shipping, order change fees and intercept fees.

Should you need to cancel an order, please contact our customer service team at 262-898-1855. There will be a 5% cancellation fee + all incurred shipping expenses. The buyer will receive an in-store credit for the remaining value of the purchase.

Returns Policy

ATTENTION:

We will reject any packages that arrive at the warehouse with an expired RMA number OR without an approved RMA number.

Please review our listing very carefully. We work very hard to identify the manufacturer's part number, properly describe the item (appearance, color, etc), specifiy our approximate measurements and take detailed photographs of all the components you will receive.

An item qualifies for a return if

1. it was ordered within the last 14 days; AND,
2. one of the following conditions exist:

• the product arrived damaged from poor picking and packing
• the shipment was not signed for because the package arrived damaged from shipping abuse
• the product arrived and was completely different than the product you ordered

An item does not qualify for return if:

• 15 days have passed since purchase
• it does not fit the buyer's application
• the color does not appeal to the buyer
• the buyer signed for a package clearly damaged during shipping
• the package arrives later than expected
• the buyer expected additional parts or equipment not explicitly included in the photograph or description
• the order involves a cut product such as fabric, vinyl or carpet (see SAMPLES above)

If you believe that your item qualifies for a return, please contact our Great Lakes Skipper Returns Manager at 262-898-1855. It will help us if you have some digital photographs of the item(s) you received and any damage to the item(s) or shipping container. Also, please have order information at hand such as order number, eBay item number(s), date purchased, method of payment, packing slip, etc. We will work with you to qualilfy your item and give you the solution.

If our Returns Manager approves the return, you will be issued an Returns Authorization Number and instructions on how to ship the item back to us. Please note: the RMA number is only good for 10 business days. Once it expires, the package will rerejected. If the issue is related to damage during shipping, we will have you hold the packaging and contents and help get the claim process started.

Returned items may or may not be eligible for a refund/credit per our Refund and Credit Policy below.

A Return Authorization Number must be obtained prior to returning any items to Great Lakes Skipper

Refund and Credit Policy

Due to the unique nature of our business, with the exception of an incorrect description on our listing or damage during shipment, all eBay sales are final.

If the item was damaged during shipment, we will start a claim process with you and try to locate an immediate replacement for your item. Our Returns Manager will determine whether a refund or in-store credit is appropriate and what actions need to take place..

If our description was in error, we will attempt to locate the correct item for you. If we can locate a replacement, our Returns Manager will inform you of what actions need to take place. If we cannot locate a suitable replacement, our Returns Manager will work to refund your purchase and have the item returned to Great Lakes Skipper.

If the buyer purchased an item in error or no longer wants the item, we will be happy to offer an in-store credit for the value of the item purchased. It is the buyer's responsibility to ship the item back to Great Lakes Skipper (at the buyer's expense) per our Return Policy above. Please note that most items returned for credit are subject to a restocking fee of 15% or $10 (whichever is greater). We will not offer a cash or chargeback refund in this case.

Special note: Purchases under this Refund and Credit Policy are also subject to the Returns Policy above. Please contact us within 14 days of purchase if you believe a refund or credit is necessary.

In-Store Credit

Feedback

Customer Service

Still need to contact us?

Great Lakes Skipper, LLC

2100 South Street, Racine, Wisconsin 53404

262-898-1855 (office)  262-898-1877 (fax)

customerservice@greatlakesskipper.com