Frequently Asked Questions

Shipping
  • Tracking Number
  • Small/Light Batteries
  • Large Batteries/Small UPS's
  • Battery by Pallets/ Large UPS's

Payment
  • Buying Multiple Items
  • Using Credit Card
  • Post Auction

Warranty

About Gruber Power Services

---

Shipping

TRACKING IS CURRENTLY OFFLINE. PLEASE EMAIL powersource@gruberpower.com FOR TRACKING INFORMATION. Currently, without a physical store, the processes of shipping out merchandise only allows us to ship your items via our warehouse/shipping center. Smaller individual batteries are shipped through UPS, FedEx to the United States under a flat rate indicated inside the eBay auction. Canadian orders, please e-mail with your address for an estimated shipping price through UPS or Fed Ex. We will automatically send you an email invoice with a tracking number once your item has been shipped. Orders are shipped 2-5 working business days after receipt of payment (at the latest). After allowing up to two through five days for processing your order, please enter your address and postal code below to track your shipment being delivered by FedEx:             Small Individual Batteries & Misc Items The Shipping price per batteries auction is located under the auction price in red.   Large Batteries / Small UPS's Shipping is common carrier service, unless otherwise requested. Installation and startup service is also available. We use our own factory trained and authorized Field Engineers.   Battery by Pallets/ Large UPS's Please contact us for shipping arrangements

Payment

Buying Multiple Items 1 Log into your PayPal account at www.paypal.com. 2 Select the "Send Money" tab (as shown below). 3 Under "Recipient's Email", type in our e-mail address that we will provide you when you win your items. Under "Amount" include the total for all your eBay items, including shipping and tax if applicable. Under "Type," select eBay as your choice.   4 After clicking "Continue"; you will be asked for your eBay user name, and the item number for the items you won. 5 Follow the instructions that PayPal requires you to answer to complete the purchase.   Pay us securely with any major credit card or through PayPal! We accept VISA/MC/AMEX/DISCOVER, Cashiers Check, Commercial Check and payments by PayPal.  Buyer pays shipping charges. Shipping charges are not refundable. Arizona residents please add 8.1% sales tax.              Post Auction Payment: We accept Visa, Master Card, American Express, and Discover Cards.  Plus we accept PayPal, money orders, company checks and cashiers checks. Payment must be received within 7 days of the end of  the auction. We do NOT accept personal checks, Billpoint, COD's, etc. Post Auction Contact: We will contact the winning bidder via automated email within 24 hours of the end of the auction with full payment details. To speed up the process, or if our automated email fails to arrive, after the auction has ended you may send us an email to powersource@gruberpower.com and submit your payment information. If you would like to get a quote for a different form of shipping, please contact us at powersource@gruberpower.com Order Processing: Orders are shipped 2-5 working days after receipt of payment (at the latest). We will automatically send you an email invoice with a tracking number once your item has been shipped. Shipping: The normal shipping and handling rates quoted are for the 48 continental United States.

Warranty

All auction sales are final. No returns or refunds unless approved.  Exchanges or replacements only. For defective product returns please contact powersource@gruberpower.com and request an RMA number. All returns must have RMA number. No unauthorized returns are accepted. Please include Invoice #, purchase date, and description of problem. The Buyer pays return shipping cost on non-defective merchandise. Product will be  replaced with similar unit, and shipped to the customer at no charge during warranty period. WE RESERVE THE RIGHT TO SHIP UNIVERSAL BATTERIES IN THE EVENT THAT WE ARE OUT OF GPS(GRUBER) BATTERIES. These batteries are the same size and specs as the GPS batteries.

Sealed lead-acid batteries should be charged periodically. If allowed to completely discharge they may not be able to properly charge back up again. Keep in mind that in higher temperatures batteries will discharge quicker, so plugging your snowmobile's battery to a trickle charger during the summer months may help ensure your snowmobile starts in winter.

About Gruber Power Services

With multiple offices around the USA, Gruber Power Services was founded in 1984 and has become the leading US based power products supplier providing Power Conditioning Products, UPS's, Surge Protection, Batteries, and Global Power Equipment Service on all brands and styles of Power Conditioning Equipment.  This product was refurbished by our factory trained UPS technical staff.  As the largest and most experienced independent UPS maintenance organization in the USA, we service and refurbish all major brands of power protection equipment including APC, Best, Chloride, CPC, Deltec, Emerson, EPE, Exide, IPM, Liebert, MGE, Mitsubishi, Powerware, SCI, Toshiba, Tripp Lite and many other brands. Our Factory trained engineers replace all wear items, and thoroughly test each unit to the manufacturers specifications. Testing and quality control include full operational checks, worst case load testing using rated load banks, checking and adjusting the charging system, inverter, and verifying all user interface functions. This unit is offered with fresh batteries. Gruber Power Services also manufactures batteries under the GPS brand, and is a US based stocking distributor for a variety of brands and styles of batteries.  Our Application Engineers are available to provide specific runtime battery configurations and provide design, installation and maintenance assistance. Feel free to contact us with questions - 877-779-6464 (Fax: 623-879-7341) or powersource@gruberpower.com.