There are NO STORE RETURNS of used items to refund. NO EXCEPTIONS.
In general, the period for credit and replacement of accepted items is 3 to 5 days after the item is returned except as noted.
Please be sure to include all accessories in its original condition/packing. Software opened is not returnable. Return for credit/exchange can be accepted only within a prior advice of 5 days from the date of delivery.
All credits are given on current prices and a 15% restocking fee could be applied by our sole decision.
If the item was defective and you want a replacement and you contacted us within the 7 days prior to receipt you wont be charged a restocking fee.
Refund is paid in the same manner as original purchase. Refund checks will be mailed within 14 business days from the date merchandise has been returned.
Please print all shortcomings, discrepancies; short-shipment etc. should be brought to the notice of us within a period of 7 days from the date of the receipt;
We will not be responsible, or liable thereafter in respect of this RMA. Please be sure to insure the package and keep the tracking number, we are not responsible for any lost or damaged items caused by the shipping provider. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is NON-refundable.
At our discretion we may reimburse shipping charges related to the DEFECTIVE items. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask us issuing your return authorization for clarification.
Past the 7 days of receiving date, we reserve the right to accept your claim by our sole decision . We do not offer advanced replacement.
Customers must pay for return shipping on all returns. Customers agree to report lost or damaged shipping claims to us within 5 days of receiving the shipment. Failure to do so results in the forfeiture of any possible remedy from us.
Refused Shipments: The quickest way for us to be able to handle a return for you is to refuse the unopened delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in just a few days. Anyway we cannot process your return until we receive the item. Lost or damaged items in the returining way will not be charged on our account and the item is returned under your responsability.
If you refuse shipment, your shipping will still not be refunded. On all shipments to customers, we incur shipping and handling costs. Of course, if the shipment is a result of our error, we will issue a credit for all shipping and handling fees, and the item once it is returned to us. If through no fault of us the shipment is refused, we will charge your account these outbound shipping and handling fees to recover the expenses we incurred. We also reserve the right to impose a 15% restocking fee.
If you have received an item and you think it is defective, please contact our customer support department at firstname.lastname@example.org . More than 95% of our returns turn out to be working after our technicians tested them. We do not guarantee against incompatibility since we do not know your system configuration so please check with the manufacturer to find out if the item you want will work with your system.
You also need to make sure you have the appropriate player for the item you are purchasing. If we receive an item that is tested to be non-defective, we will return the same item back to the customer after the $20 handling fee is paid.
No returns will be accepted without a return authorization number (RMA). To request for one, kindly contact us at email@example.com. No RMA number will be given over the phone or email. All returns must be received within the 10 days for US customers (25 days for non-US customers) of RMA approval date. Your RMA# for CREDIT is valid until the 10 days (25 days for non-US customers) return period is up, and your RMA# for exchange/repair is also valid for 10 days (25 days for non-US customers). Make sure the RMA number appears clearly on the shipping label of the return shipment and include a signed and completed copy of the RMA form as well as a brief statement of the problem or instructions as to whether it is a credit return or exchange.
In the case of any item(s) returned for any reason, the returned item(s) must be 100% complete, in original and re-salable condition, with all packaging, manuals, accessories and software and the signed RMA form. We reserve the right to refuse a return on any item that does not meet these requirements.
Shipping and Handling Fees are not refundable, with the exception of orders incorrectly shipped by us.
Clearance Specials: All items listed in the clearance section are sold as is. Items in clearance section may contact the following condition: Brand new obsolete item, refurbished item, or returned item.
Brand new obsolete item is defined as new, unused, but it which has been outdated to the market.
Refurbished is defined as the item has been previously repaired or repackaged.
Returned item is defined as item was previously returned but not defective.
When purchasing these items, customer shall understand and accept the terms and conditions with customer’s sole obligation and anticipate possible risks of defect. Items in the clearance section are sold as is. item condition may or may not be specified in the item description.
Our warranty does not cover damage, deterioration or malfunction resulting from:
A) Accident, misuse, neglect, fire, water, lightening, or other acts of nature, unauthorized item modification, or failure to follow instructions supplied with the item.
B) Repair or attempted repair by anyone not authorized by us.
C) Damage to or loss of any programs, data or removable storage media.
D) Any damage of the item due to shipment.
E) Damage to, or abuse of, the surface of the item, such as cosmetic damage.
F) Removal or installation of the item.
G) Causes external to the item, such as electric power fluctuations or failure.
H) Normal wear and tear.
I) Any other cause which does not relate to a item defect.
Limitation of remedies for seller’s breach of warranty:
Repair or replacement: SELLER’S liability under this agreement shall be limited to repair or replacement of defective items. However, if SELLER fails in its attempt to repair or replace the defective items, BUYER will be entitled to have a refund, at SELLER’S then current selling price, for the defective items. This provision shall be BUYER’S exclusive remedy for breach of warranty.
No consequential damages: To the maximum extent allowed by law, SELLER shall not be liable to BUYER’S loss of profits, business goodwill or other consequential damages despite any failure to repair or replace the items, even if SELLER has been advised of the possibility of damages. BUYER has accepted this restriction on its rights to recover consequential damages as a part of its bargain with SELLER. BUYER realizes and acknowledges that the price of the items would be higher if SELLER were required to be responsible for BUYER’S consequential damages.
Arbitration of disputes: Any controversy, dispute or claim of whatever nature arising out of, in connection with, or in relation to the interpretation, performance or breach of this AGREEMENT, including any claim based on contract, fort or statute, shall be resolved at the request of any party to this AGREEMENT by final and binding arbitration conducted at a location determined by the arbitrator in Miami, Florida administered by and in accordance with the then existing Rules of Practice and Procedure of Judicial Arbitration and Medication Services, Inc. (J.A.M.S.). Judgment upon any award rendered by the arbitrator may be entered and enforced in any state or federal court in the United States, or any country having jurisdiction thereof.
Attorney’s fees in event of dispute: In the event of a dispute or claim of whatever nature arising out of, or in connection with the interpretation, performance or breach of the AGREEMENT shall be binding upon the other party until its written consent has been obtained.
Assignment: No assignment by either party of any rights, including monies due or to become due under this AGREEMENT shall be binding upon the other party until its written consent has been obtained.
Non-waiver: Failure by either party to enforce any provision of this AGREEMENT shall not constitute a waiver of such provision or prejudice the rights of either party to enforce such provision at any subsequent time.
Headings and partial invalidity: Headings used in this AGREEMENT are for convenience only and shall not affect the interpretation of the AGREEMENT. If any provision of the AGREEMENT is or becomes void or unenforceable by the force or operation of law, the other provisions shall remain valid and enforceable.
Modification: Oral statements and understandings are not valid or binding, and this AGREEMENT shall not be changed or modified except in writing signed by both parties.
Entire agreement: This AGREEMENT constitutes the final and entire understanding and agreement of the parties and supersedes any prior agreement with respect to the subject matter hereof, and there are no other agreements including master purchase orders or supply agreements, representations warranties or promises, of any kind whatsoever, either written or verbal, except as expressly set forth therein.