 |
| Q:Does this item come from a smoke-free environment? Is it remanufactured? |
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| A:Yes, it comes from an environment that is both clean and smoke-free. No, it is not re-manufactured. I don't sell re-manufactured items due to the bad experiences I've had with such merchandise. |
| Q:I want to do a Buy it Now on one of your auction items. |
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| A:My apologies, but if I don't already have the Buy it Now feature enabled on an item, then I'm not willing to terminate an auction early. |
| Q:Do you have an eBay store? |
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| A:Yes. Please go to www.GwensGreatBuys.com to visit it. |
| Q:How do I pay if I don't have a PayPal Account? Do you accept checks, money orders, etc? |
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| A:I am sorry, but I only accept payment through PayPal. I apologize for any inconvenience this may cause you. I do appreciate your business. |
| Q:Is this item being shipped by the cheapest possible shipping carrier? |
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| A:The shipping methods I offer in my listings are based on item characteristics and more. If a particular shipping method that seems cheaper to you is not offered in a particular listing, it is because I am unable to offer that method for some reason. Please don't email me and ask me to make an exception, because I simply can't. My apologies. |
| Q:Is this the best price you can give me on this item? |
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| A:Unless the listing says "or Best Offer" next to the price, then the answer is yes. The item price is based on my cost, plus my eBay and PayPal fees (which run about 20% of the total sale), and the money I need to be fairly reimbursed for my time and effort spent in finding and listing the item. Ebay is not a hobby for me; it is a full-time job. |
| Q:How do I contact you? |
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| A:If you've read the item description thoroughly and it didn't answer your specific question about one or more items, please email me through eBay. Please note that I respond to emails from 9am to 5pm Central time, Monday through Friday, excluding U.S. holidays. |
| Q:Returns, Damaged Items |
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| A:Returns allowed within 30 days, damaged items do not have to be returned for a refund. Please see my Store Policies page at: http://stores.ebay.com/GwensGreatBuys/Store-Policies.html for more information. |
| Q:Don't eBay sellers get a shipping discount from USPS, UPS, and FedEx? |
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| A:Modest discounts only, and eBay allows us to choose whether we pass these discounts on to our customers (and I do). In the online retail world, a company like Amazon gets huge volume discounts from UPS, and can ship for pennies per pound. But they are royalty, and eBay sellers are mere peasants, in the online retail world. |
| Q:What's the fastest way to get a combined shipping quote? |
|
| A:Purchase BUT DON'T PAY FOR the items until you receive a revised invoice from me. (In other words, don't click any "Pay Now" buttons until I send you a revised invoice.) I give FREE shipping on multi-item purchases over $100. You're not committed until you pay. |
| Q:Can you take a special photo of this item? I want to see ___. |
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| A:I am sorry, but due to the high volume of casual requests I receive, and the time involved in taking extra photos, I am unable to do this. However, please email your item questions to me at sales@HVE-LLC.com and I'll answer them by return email. |
| Q:How do I get a combined shipping discount when I purchase more than one item? |
|
| A:Purchase BUT DON'T PAY FOR the items until you receive a revised invoice from me. (In other words, don't click any "Pay Now" buttons until I send you a revised invoice.) I give FREE shipping on multi-item purchases over $100. You're not committed until you pay. |
| Q:I want to buy more than one item. How do you combine auctions or listings? |
|
| A:(1.) Go to the first item, enter the quantity, and click Buy Now. Follow the process until you see a Pay Now button. Don't click that button. Instead...
(2.) Repeat step #1 for each item you want to buy. When you're done...
(3.) I send you an eBay invoice with the shipping adjusted (when necessary). The invoice has a Pay Now link or button. |
| Q:I want to buy more than one item. How do you combine auctions or listings? |
|
| A:(1.) Go to the first item, enter the quantity, and click Buy Now. Follow the process until you see a Pay Now button. Don't click that button. Instead...
(2.) Repeat step #1 for each item you want to buy. When you're done...
(3.) I send you an eBay invoice with the shipping adjusted (when necessary). The invoice has a Pay Now link or button. |
| Q:Do you combine shipping? How do I get a quote? |
|
| A:Purchase BUT DON'T PAY FOR the items until you receive a revised invoice from me. (In other words, don't click any "Pay Now" buttons until I send you a revised invoice.) I give FREE shipping on multi-item purchases over $100. You're not committed until you pay. |
| Q:Can you ship an item outside the continental U.S.? |
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| A:Unfortunately, due to new eBay policies regarding international sales that took effect in May 2011, it is no longer profitable for me to sell to international customers. Please don't email me and ask me to ship something outside the continental U.S. Thanks for your understanding. |
| Q:When will you ship my item? By what carrier? How long will it take? |
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| A:Please see my Store Policies page at: http://stores.ebay.com/GwensGreatBuys/Store-Policies.html |
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