• How do I find the available sizes and colors of a particular garment?
• Will this garment fit me?
• How should I measure myself?
• Should I wash my new HolyClothing garment before wearing?
• How should I wash my HolyClothing garment?
• Can I color match separate garments that I buy from HolyClothing?
• Is the color of the garment exactly as I see it on my computer monitor?
• What sort of dyeing is used in HolyClothing garments?
• What sort of fabric is used in HolyClothing garments?
• What sort of stitching is used in HolyClothing garments?
• Do you offer discounts?
• Is the other item in the picture available?
• I have bid on the wrong item and the auction is still running, can I cancel my bid?
• I can't seem to bid on an item that I want, why is this?
• Will you leave feedback for me? When will you leave it?
• I want to make a Best Offer - how does this work?
• How do I find out about the latest offers and promotions that you have running?

Ordering and Payment:

• Where do I go to checkout?
• How long do I have before I need to pay for my items?
• What forms of payment do you accept?
• I would like a total sent to me with details of my order and shipping ? will you send it me?
• How do I maximize shipping discounts?
• Can I combine items won from two separate eBay User IDs into one checkout bill?
• If I checkout then win more items can I combine those items into the existing checkout order?
• I have been through checkout but I cannot pay, what should I do?
• There is an item missing from checkout, what should I do?

Shipping Questions:

• Will I have to pay duty on my parcel?
• How many delivery attempts will the PO make to my address?
• What happens if my parcel is returned to sender?
• Part of my order has arrived but not all of it, why is that?
• My package still hasn't arrived after your recommended delivery times, what should I do?

Money-Back Guarantee Questions:

• I have decided the garment is not what I want, can I return it?
• I have a defective garment, what should I do?

Q. How do I find the available sizes and colors of a particular garment?
A. Click on the 'Browse this item in more colors' link which can be found near the top right of all our eBay listings.
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Q. Will this garment fit me?
A. You will find three sets of measurements on our item pages, all of which will aid you in assessing the proper size to choose.

The "Actual Garment Measurements" are just as the name suggests, actual measurements for that particular garment.

You will note that the "Will fit women with these Measurements" are smaller measurements than the "Actual Garment Measurements". This difference is allowance for the garment to hang properly on the body according to its design and style, and to give the customer room to move in the garment.

The last set of measurements are just as stated, measurements associated with standard U.S. sizes
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Q. How should I measure myself?
A. Please refer to our Measuring Tips below for specific details on how to measure yourself correctly:

Measuring Tips: *Chest: Measure under arms around fullest part of chest. *Waist: Measure around the natural waistline (about 6" below your chest), keeping the tape comfortably loose. *Hips: Measure around the fullest part of your hips - about 8" below your waistline. *Inseam: Measure from the highest point on the inside of the leg to the hem.
US Size Standard Bust Waist Hips 2 - 4 S 34 - 36 25 - 27 34 - 37 6 - 8 M 36 - 38 27 - 29 37 - 39 10 - 12 L 38 - 41 30 - 32 39 - 41 14 - 16 XL & 1X 41 - 44 33 - 37 42 - 47 18 - 20 2X 45 - 48 37 - 42 47 - 52 22 - 24 3X 49 - 52 42 - 46 52 - 58 26 - 28 4X 53 - 56 46 - 52 58 - 62 30 - 32 5X 57 - 60 52 - 58 62 - 66

Q. Should I wash my new HolyClothing garment before wearing?
A. Yes, we strongly recommend that you wash your new HolyClothing garment before wearing as there may be dyeing residues (from the vintage wash process) still in the fabric.
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Q. How should I wash my HolyClothing garment?
A. All of our items are pre-washed in cold water. They can be machine washed on delicate mode in cold water - but to be 100% safe they should be hand-washed in cold water (especially if your garment has lace embroidery). Garments should be washed separately. Also, please do not tumble dry our garments - they should be line-dried. For best results all HolyClothing garments should be ironed at medium heat.
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Q. Can I color match separate garments that I buy from HolyClothing?
A. Since we hand dye our garments in small batches, the shades may vary from batch to batch, so we cannot guarantee that items will match each other perfectly. Sets will always match as they are produced from the same dye lot.
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Q. Is the color of the garment exactly as I see it on my computer monitor?
A. Not necessarily. The Studio Lighting we use to photograph the garment is the best on the market, as is our digital camera. However, studio lighting will sometimes make colors appear slightly different than they really are (sometimes brighter or in a different shade). The settings on your computer monitor are also a factor; different monitors may show different shades for the same item.
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Q. What sort of dyeing is used in HolyClothing garments?
A. All of our garments are Hand-Dyed using a Vintage-Wash process which gives the garments a wonderful depth, contrast and personality all their own.
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Q. What sort of fabric is used in HolyClothing garments?
A. Most of our garments are made from butter-soft premium quality Viscose which is similar in feel to cotton but is actually softer than cotton - with a tighter weave that is more durable for embroidering. We also use premium quality Satin, Velvet, Jacquard and various Laces.
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Q. What sort of stitching is used in HolyClothing garments?
A. All HolyClothing items are made by us in our own factory - to the highest standards. This means double-stitching, over-locked seams & side stitching on all of our garments. We never cut corners and use the highest quality viscose, velvet, satin, chiffon & jacquard.
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Q. Do you offer discounts?
A. We offer subscribers to our newsletter exclusive discounts and promotions from time to time. You can sign up here

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Q. Is the other item in the picture available?
A. The other item in the picture is purely for illustrative purposes and is intended to show how the garment can look alongside another. As our listings are changing constantly, so to is availability of certain garments. If the item is available, then it can be searched for using our search facility.
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Q. I have bid on the wrong item and the auction is still running can I cancel my bid?
A. You can cancel your bid by clicking here. Here you will find a link on details of how to cancel your bid. If you are having trouble with this, please contact us.
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Q. I can't seem to bid on an item that I want why is this?
A. The most likely reason is that the garment is unavailable to you because of your location. For example, we do have some products that we only ship to customers in the UK. Details of whether a garment is available to you are given on the items page under “Ships To” section near the top of the items page.
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Q. Will you leave feedback for me? When will you leave it?
A. We will leave you poitive feedback as soon as your payment has cleared.
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Q. I want to make a Best Offer - how does this work?
A. Best Offer is an option available for Buy it Now items that allows you to make an offer to buy the item at a price that you select. We will then accept, reject or make you a counter offer. The best offer you submit WILL NOT include shipping. Shipping cost are listed in the item description. For more information on Best Offers click here.
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Q. How do I find out about the latest offers and promotions that you have?
A. You can sign up to our Newsletter that will keep you updated with the latest news and offers regarding our store. You can sign up here. We will never share your email address with anyone & you can unsubscribe at any time.
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Q. Where do I go to checkout?
A. Please click here.
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Q. How long do I have before I need to pay for my items?
A. You have 7 days to checkout and pay from when the first item on your order. It is very important that you checkout within that time otherwise an Unpaid Item Notification will be issued.
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What forms of payment do you accept?
A. We only accept PayPal, either by credit card or by eCheck. Please note we DO NOT accept money orders, cash or checks.
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Q. I would like a total sent to me with details of my order and shipping will you send it me?
A. When you are finished shopping please proceed to checkout, choose your preferred shipping method and the total amount due will be calculated (including discount for multiple shipping). Please click here to checkout.
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Q. How do I maximize shipping discounts?
A. You can combine 7 days max worth of eBay items into 1 checkout to maximize savings on shipping. The more you buy the more you'll save. Shipping discounts are automatically calculated during our checkout. Please click here to checkout.
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Q. Can I combine items won from two separate eBay User IDs into one checkout bill?
A. No, if you win items using two different eBay User IDs you will have to checkout twice and pay the appropriate shipping rates for two separate orders.
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Q. If I complete checkout then win more items can I combine those items into the existing checkout order?
A. No, once you have checked out an order is created, packed, and then shipped. If you win more items after checking out then you will need to check out again. Please note that we allow bidders to combine 7 Days Max worth of items into one checkout bill.
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Q. I have been through checkout but I cannot pay what should I do?
A. Please try again to checkout and pay. Sometimes there is simply a temporary computer glitch that prevents the customer from checking out.
If you are still having problems, please let us know and we can send you a PayPal money request for the total.
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Q. There is an item missing from checkout what should I do?
A. Sometimes an error of some sort will prevent an item from being processed into checkout. Please email us if this is the case.
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Q. Will I have to pay duty on my parcel?
A. Most parcels we ship Internationally are never charged duty. However, the customer is responsible to pay any duty/taxes that may be applied by customs.
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Q. How many delivery attempts will the PO make to my address?
A. The Post Office normally makes 2 delivery attempts to your address. However sometimes they only attempt 1 delivery. They should leave a notice at your address asking you to pick-up from the local Post Office.
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Q. What happens if my parcel is returned to sender?
A. If you do not pick-up your parcel from your Post-Office it will be returned to us after 30 days. Once returned to us, we will notify you via email. You will be refunded the winning bid / buy it now price / best offer / 2nd chance offer (not shipping/insurance) less a 25% re-stocking fee (via PayPal only).
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Q. Part of my order has arrived but not all of it... why is that?
A. Some large orders may be split into several parcels.
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Q. My package still hasn't arrived after your recommended delivery times what should I do?
A. Please contact your local Post Office. All our parcels have to be signed for so they will not be left in your mail box. The Post Office may have attempted to deliver your order already and will be holding it there. They will keep a parcel for 30 days from delivery. After 30 days it will be returned to us.
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Money-Back Guarantee Questions:

Q. I have decided the garment is not what I want can I return it?
A. Yes, we have an unconditional return policy on all items purchased. If item(s) are returned within seven (7) business days of receipt, we will refund your garment purchase price amount (but not shipping/insurance).

• Items may be returned for a refund of your garment purchase price amount (not shipping/insurance). Item must be unworn with all original tags. No Return Authorization is needed.
• Returns should be sent to: HolyClothing Returns Dept., 6893 Sullivan Road, Grawn, MI 49637 USA.
• You must include your eBay auction # and eBay Bidder ID plus specific reason for the return (I.E. “Too Big”). Refund can be delayed significantly if you do not include this information. Refunds are processed within 2-5 business days of receipt.

Q. I have a defective garment, what should I do?

A. In the rare circumstance where we you receive a defective garment, you will be entitled to a refund of your entire transaction amount.

• If your garment has a physical defect or if the measurements of the Chest, Waist, Hips, Arm-Hole or Length deviate (plus or minus) more than 1" from the measurements listed in the item description - please contact our customer service department for a Return Authorization Number (RAN). If your RAN is approved, you will receive a special refund of your garment purchase price plus shipping/insurance.

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