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General Interest
  

(Effective January 1, 2011)
Return Policies & Warranty:

General Warranty:

HappyMicro offers 1 Year support warranty for the parts & Systems, for which manufacture does not offer direct repair or replacement warranty to end-users.
Most of the manufacture offers 1,2,3,5 years repair or replacement warranty depends on item. If manufacturer offers direct warranty to end user, please contact manufacturer direct for warranty.
HappyMicro covers warranty for oem Memory, oem Power Supply, etc only. Support is available for 1 Year

General Policy
These are HappyMicro (“HappyMicro”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the HappyMicro.

  • All product returns require a Return Merchandise Authorization (RMA) number.  You may obtain an RMA number by contacting HappyMicro Customer Service through e-mail
  • Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
  • Any product not purchased from HappyMicro
  • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
  • Any product from which the UPC code has been removed from its packaging
  • Any product that exhibits physical damage
  • Any product for which you have submitted a mail-in rebate

Mail-In Rebate Policy
Any product offering a mail-in rebate is not returnable to HappyMicro once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.

Combo, Bundle and Kit Specials
Combo, Bundle, and Kit Specials include two or more items that must be purchased together in order to receive a discount.

Items sold as part of a Combo, Bundle or Kit may be returned individually for replacement within the applicable HappyMicro Return Policy Period for that individual item.

If an individual Combo, Bundle or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your combo/bundle/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle/kit in order to receive a refund.
- For example: if your combo/bundle/kit discount was $10, and you return one of the items for a refund, the $10 will be deducted from your RMA refund amount.

Out-of-Stock (Back-Order) Items
If HappyMicro no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) HappyMicro can send you a comparable replacement item, or 2) HappyMicro can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.

Quantity Purchases
While HappyMicro is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.


Standard Return Policy

  • Return for refund within: 30 days less s.h cost
  • Return for replacement within: 30 days
  • Restocking Fee: Yes 15%
  • Any item that is physically damaged is not returnable or refundable
  • Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.
  • Any memory exhibiting physical damage
  • Modules that are missing the manufacturer label containing model number and part number
  • Modules that are missing the manufacturer warranty label
  • Modules that were shipped with a manufacturer-applied heat spreader, but have had the heat spreader removed
  • "Kit" Modules (which contain 2 or more memory modules packaged together) that are not returned as complete set
  • USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing
  • Return Retail Software for refund within: 30 days (must be unopened) 15% restocking fees apply
  • Return OEM Software for refund within: non-refundable 

Computer Replacement Only Return Policy

  • Return for refund within: 30 Days less s.h cost
  • Restocking fees : YES 15%
  • Return for replacement within: 30 days

This is our Computer Replacement Only Return Policy. Items covered by this policy (those products for which HappyMicro states "This item may be returned for a replacement within 30 days only") must be returned to HappyMicro within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by HappyMicro, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:
 

  • Any desktop PC, notebook or tablet PC that is free from defects in materials or workmanship
  • Any desktop PC, notebook or tablet PC that has physical damage due to abuse or improper use
  • Any desktop PC, notebook or tablet PC that is missing any accessories or packaging including, but not limited to, AC adapter, battery, pack, manuals, carrying case (if any)
     
A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced in HappyMicro's sole discretion, unless otherwise required by law. While we strive to adhere to our own standard RMA processing times, we cannot guarantee that these times will be met, especially in situations where the item must be sent to the manufacturer for repair. If you have a question regarding returning a Desktop PC, Notebook, or Tablet PC, please contact our Customer Service Department.

Some computer systems will require pre-authorization from the manufacturer technical support in order for an RMA to HappyMicro to be authorized.

You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.

Monitor Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: yes 15%

This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which HappyMicro states "This item may be returned for a replacement or refund within 30 days only") must be returned to HappyMicro within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by HappyMicro, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:
 

  • Any monitor that has been found to be damaged due to physical abuse or misuse.


HappyMicro Customer Service is available to assist you with all return requests. However, for certain products, you may be advised to return the product directly to the Supplier and not to HappyMicro. In such cases, HappyMicro Customer Service will work with you to accomplish the return.”

You should be certain that the item you are purchasing will fit your needs. Ensure that the dimensions, aesthetics and utility of the product is what you need before placing your order. By confirming your order, you indicate your agreement to this policy.