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 Harman Audio

Harman Audio

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 Welcome to the JBL, Infinity, and Harman Kardon Factory Store. Harman Audio sells high quality receivers, speakers, subwoofers, and complete surround sound and multimedia systems.

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Warranty
Purchases from Harman Audio include the original warranty. Please see the "Warranty" section on each listing for details.
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General Interest


Harman Audio FAQ's

 

Why do you not ship internationally?
What does remanufactured mean?
How can I look up my shipping status?
Who do I contact for service on Harman Kardon products?
Who do I contact for service on Infinity products?
Who do I contact for JBL parts and accessories?
Who do I contact for service on JBL products?
When returning an item, how long will it take for the credit to show on my credit card?
Who is an authorized Internet dealer for JBL, Harman Kardon and Infinity products?


Why do you not ship internationally? 

Although we value all potential customers, we do not currently take orders or deliver outside of the 48 contiguous United States.  At this time, we only allow for purchases using a major credit/debit card with valid United States SHIPPING and BILLING address.  

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What does remanufactured mean? 

This term is used to describe an item that has been repaired or restored back to factory specification and proper operating condition, by us, the manufacturer.  We back the quality of these products 100%.  They come with the same accessories and warranty as if they were brand new, unless otherwise stated, but may have minor scratches or other imperfections in their appearance. 

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How can I look up my shipping status? 

Tracking information will be provided to you in an order confirmation email once the order has shipped. You may also log into your "My eBay" account to check the order status at any time.

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Who do I contact for service on Harman Kardon products?

Please go to Harman Kardon Product Support to find everything from service center locators through FAQs and owner's guides, or call 1-800-422-8027 and then follow the prompts.

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Who do I contact for service on Infinity products? 

Visit http://www.infinitysystems.com/car/support/default.aspx for help on your Infinity car products or http://www.infinitysystems.com/home/product_support/default.aspx for your home audio products.  You'll find everything from owner's manuals to service center locators and FAQs, or call 1-800-553-3332 and then follow the prompts.

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Who do I contact for JBL parts and accessories? 

You can obtain parts and accessories directly from our Parts Department by writing to Parts@harman.com/text or by calling 1-800-336-4JBL (Monday thru Friday  / 10am - 5pm eastern time) and then follow the prompts for PARTS.  They should be able to help you with pricing and availability.

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Who do I contact for service on JBL products? 

Please go to http://www.jbl.com/EN-US/Support/Pages/SupportOverView.aspx for help on your JBL products.  You'll find everything from owner's manuals to service center locators and FAQs, or call 1-800-336-4JBL and then follow the prompts.

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When returning an item, how long will it take for the credit to show on my credit card? 

Once your unit has been received at the warehouse, it is inspected for all items and accessories, which could take 48 hours.  After the warehouse has verified the receipt of the unit your request for refund/exchange is sent to the credit department for a refund to your credit card.  This may take 7 - 10 business days.  The actual posting to your credit card account will be dependant upon your issuing bank and/or billing cycle.  Thanks again for your patience with regard to this matter.

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Who is an authorized Internet dealer for JBL, Harman Kardon and Infinity products? 

Please be advised that we only honor our warranties when our products are purchased from an authorized dealer.  You can find listings of our authorized dealers: 

JBL products: http://www.jbl.com/EN-US/Products/Pages/WhereToBuy.aspx

Harman Kardon: http://www.harmankardon.com/EN-US/Products/Pages/WhereToBuy.aspx

Infinity home products: http://www.infinitysystems.com/home/where_to_buy/default.aspx?Language=ENG&Region=USA&Country=US

Infinity car products: http://www.infinitysystems.com/car/where_to_buy/default.aspx?Language=ENG&Country=US&Region=USA

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