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Harman Audio Customer Support Return and Exchange Policies & Product Warranties
When you receive your order, please inspect all packages for items such as remotes, manuals and cables, or any applicable accessories for the product(s) ordered. If the merchandise is not being installed right away, please power up or play the merchandise. Please be sure to save the box, and the shipping carton and its packing material, in the unlikely event that you’ll need it for a return shipment.
If you require any assistance, please send an e-mail to harmanaudio@harman.com and provide the order confirmation number with a brief explanation of your issue.
Returns and Exchange policies
A return authorization is required for any exchange or refund. Any product shipped to us without a return authorization will be returned to the customer at the customer’s expense.
We will only issue a prepaid shipping label for even exchanges. The customer will have to pay all freight expenses on requests for refunds.
We will issue a refund or exchange less freight charges as long as the request is made within 30 days of the shipping date, the merchandise is returned in the same condition as it was when shipped, and is received in the original packing material and with all of its accessories such as: remote control, cables, antennas, connectors, brackets and owner's manuals. The merchandise returned will be inspected when it arrives at the warehouse and you will be charged for anything missing.
Note: Errors or oversights when placing orders (wrong model, size, feature, color, unit of measure [each, single, pair, system), or mismatched left or right speakers are the sole responsibility of the customer who accepts all associated expenses.
To Return or Exchange a Product
1. Please Click Here or copy and paste the following link in a new browser window, to submit a request form: http://www.harmanaudio.com/Returns/returnauthrequest.asp
By submitting this form, you will reach a customer service representative who will contact you about your request. A return authorization number (RA#) will be provided to you by our customer support center.
2. Please write the RA# (RA# XXXXXX) in LARGE, BOLD type on the outside of the carton. (If the RA# is not present in the body of the return address or clearly visible on the carton, it will be refused and returned back to you.)
3. Please take your package to your local UPS facility (you may even be able to ship via UPS from your workplace). You can use the UPS link below to locate a local drop-off center near you to ship your product
http://dol.ups.com/using/services/locate/locate or call 1-800-PICK-UPS (800-742-5877).
Ship to:
HCG DISTRIBUTION CENTER
RA# XXXXXXXX
4475 S Fulton Parkway
Bldg # 6, Suite 100
Atlanta GA 30349
Return Authorizations are only valid for 30 days from the date issued. Replacement merchandise will not be reserved for more than 30 days past the issuance of the RA. Merchandise received past the return period may be refused and returned. Notification will be sent to the e-mail and/or billing address you provided should your return not be accepted.
Please Note: We cannot be responsible for e-mail or mailing addresses that are incorrect, changed, filtered, unread or no longer valid.
Warranty
Purchases from Harman Audio include the original warranty. The following links provide all product warranty information.*
Purchases from Harman Audio include all applicable parts, accessories, manuals, remotes and the original manufacturer's warranty. The following links provide all product warranty information.
(If you have problems accessing the links by clicking on them, you will need to copy and paste them in a new browser window) Harman Kardon Warranties
http://www.harmanaudio.com/warranties/HKgenwarranty.pdf
Infinity Home Audio Warranties: 1-year/5-year warranty
http://www.harmanaudio.com/warranties/INFHome1yr5YrWarranty.pdf
Infinity Home Audio Warranties: 5-year warranty warranty
http://www.harmanaudio.com/warranties/INFHome5yrWarranty.pdf
JBL Home Audio Warranties: 1-year/5-year warranty
http://www.harmanaudio.com/warranties/JBLHome1yr5Yrwarranty.pdf
JBL Home Audio Warranties: 1-year warranty
http://www.harmanaudio.com/warranties/JBLHome1YrWarranty.pdf
JBL Home Audio Warranties: 5-year warranty
http://www.harmanaudio.com/warranties/JBLHome5YrWarranty.pdf
*These files require the free Adobe Acrobat Reader
http://www.adobe.com/products/acrobat/readstep.html
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