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Hats in the Belfry

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General Interest
  
PAYMENT

The winner of the auction will receive a confirmation email upon the closing of the listing. The email will provide payment instructions, including a link to our checkout. We accept PayPal and credit cards.

 

SHIPPING

We offer flat rate shipping for 3 different U.S. Domestic options. If more than 1 of the same item is purchased at the same time, there will be no additional shipping cost.

Domestic
  • UPS Ground: $8
  • UPS 3-Day Select: $16
  • UPS Next Day Air: $45
RETURN POLICY

If you are not happy with your purchase, please follow these few steps to ensure that your return will be handled accurately and quickly: (Un-worn merchandise only please)

1. Call 1-888-999-hats, Monday - Friday, 10am - 4pm EST, and let our Customer Service Representative on duty know what the problem is.

2. When we receive the Return Slip and the hat, we will process your return usually in 7 to14 business days, depending on the time of year. Exchanges are usually sent out within three business days.

3. If the hat has any kind of tag on it, removal of the tag will void any return. Do not remove any tags. In the same regard, any hat with size reducing tape adhered (stuck) to the interior of the sweatband is considered worn and NOT returnable.

4. Please do not return any hat after 30 days of receiving the hat. You are responsible for getting the hat back to us, but if you are doing an exchange, we will not charge you to ship your new hat back. We cannot accept returned hats if they have been worn or if they are damaged.

5. Pack the hat carefully and insure the box. We are not responsible for hats damaged in shipping.

6. Shipping charges are not refundable. No returns on Special Orders.

7. Make sure that the box that you return the hat in is in good, strong condition. If the box that we sent the hat to you in is now weak or damaged, please use a new box to return your hat in.

Many of our hats arrive with security and information tags. Removal of these tags voids this return policy. Full instructions for returns are included in each package. If you have further questions about our policy please call us at 1-888-999-HATS.

Return hats to:
Attn: Returns & Exchanges
Hats in the Belfry
42 Hudson Street, Suite 104
Annapolis, MD 21401