Thanks for shopping with us. All of our pieces are created on order. You place the order we do our absolute best to get them out to you ASAP. Generally speaking, with smaller items we have your piece finished within 4 business days, if not sooner...and ship it ASAP. Each piece is unique, and colors may be a tad bit different on our pens and on our metal. Thanks for shopping with us! IF any thing happens in shipping, packing material is stuck to product, or item is received bents PLEASE just write us, dont just leave negative feedback, we are VERY willing to help out and resend out the product. We ship from Arizona...it can get HOT out here, sometimes (NOT very often) the postal trucks GET extremely hot ..we will fix this, just give us the opportunity to do so! :) We prefer Paypal, but if you request it we will take certified check upon receipt and clearing we ship.