y Pal Money
Order/Cashiers Check, Personal Check
United States, Canada, Europe, Australia, Asia
HeltonTool is pleased to provide free shipping on all orders
shipped to a street address in the Lower 48 Continental United States. We also
offer Expedited, Next Day and International shipping to our customers. Please
contact Customer Service at 480-398-2495 (or toll free 888-444-6648) 9:00am –
5:00pm Arizona time. All shipping fees are non-refundable.
is available on all HeltonTool orders! Please contact Customer Service
immediately upon placing an order to take advantage of this service.
HeltonTool utilizes UPS, FedEx, OnTrac, and US Postal
Service for shipping to its customers. Items that are available for free
shipping will be shipped by the carrier of our choice. If you would like to
purchase a specific shipping option please select standard shipping for FEDEX
3-5 day shipments or Expedited for 2-3 day shipments for an additional fee.
Please contact us immediately via email or Customer Service to insure the
appropriate carrier is employed.
HeltonTool fully insures all incoming and outgoing
shipments. If an item is damaged or lost during shipment, it will be replaced
or the cost of the order will be fully refunded. Please contact us immediately
via email or Customer Service for instructions and the required insurance claim
We use US Postal Service Priority Mail for most
international shipments (6-10 business days transit time after pickup). For
faster shipping, please request USPS Express Mail International Shipping and we
will update your invoice with the additional cost. The buyer is responsible for
any duties and/or taxes due upon delivery.
• Orders outside the US are not protected by the
manufacturer's warranty. All orders are still covered by Helton & Co.'s
30-Day Money Back Guarantee
• Shipping and customs charges for non-US orders will be
calculated and determined when the item is added to the shopping cart
• All of our corded products are designed to work with North
America 110 / 120V outlets only. Our products used in foreign outlets without a
proper voltage adapter / converter will not be covered by Helton & Co.'s
return policy or our 30-Day Money Back Guarantee
PLEASE NOTE: we declare all sales as MERCHANDISE and the
final sale price (less shipping and handling) as the value on the customs
document. Please don't ask us to make false statements on this document. There
may be duties and/or other charges due once the package reaches its
destination. These charges are separate from the Shipping & Handling paid
for this item and are the responsibility of the buyer. Please check with your
local Customs & Postal Delivery System PRIOR TO MAKING YOUR PURCHASE if you
have any questions about these charges.
HeltonTool is pleased to provide our customers with
exemplary service. That service includes accepting customer returns up to 30
days from the date of purchase.
Please contact Customer Service at 480-398-2495 (or toll
free 888-444-6648) 9:00am – 5:00pm Arizona time, or email us to initiate the
• In order to return an eBay item for a refund, HeltonTool
must first submit a mutual cancellation. eBay will generate an email requesting
your agreement for the cancellation of the sale. Please click the link to agree
to the cancellation.
• All items being returned for a refund or replacement/exchange
must have a Return Authorization Number ( RAN) issued by HeltonTool. Returns
received without an RAN may be delayed in processing.
• Please wrap the item well and place a copy of our packing
slip in the box documenting the Return Authorization Number ( RAN), along with
a brief description of the reason for the return. Please write the RAN on the
outside of the box for rapid processing. Include all original packing
materials, manuals and accessories with the product.
All returned items must be received in the same condition as
they were sold. HeltonTool will not accept returns of any products with missing
or altered serial numbers or UPCs. Products altered from their original
condition (painted or etched, etc.) will not be accepted for return or
The Buyer is responsible for return shipping costs unless
the item is defective. Please email us or contact Customer Service for a return
shipping label for defective products. HeltonTool provides insurance on all
incoming packages with a valid tracking number.
International returns must meet the requirements of the
Domestic returns outlined above. In addition, please mark the Customs document
“merchandise return with no value”. If there are duties or charges due on the
package, HeltonTool will not accept delivery.