*** REFUNDS *** For a full refund, please start a RETURN PROCESS here on eBay, within 7 days of receiving your item. Item must be returned within 14 business days from the day you received your item. Please open a Return Process for REFUNDS only. *** EXCHANGES *** Do NOT open a Return Process for an Exchange. If you would like an exchange, please message us through eBay. No exchanges for International orders. *** Our refunds are IMMEDIATE through Paypal, however if you paid with a Credit or Bank Card then YOUR company may take an extra 3-7 business days to process your refund. *** Priority Mail upgrade and return shipping fees are non-refundable.