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| Q:how many mm to an inch? |
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| A:Gemstones are measured in Millimeters there are about 25 mm to an inch. |
| Q:do you offer combined shipping |
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| A:Yes in most cases we can combine items to offer reduced shipping. Please contact us BEFORE you pay and we will figure your combined shipping. |
| Q:Do you combine shipping? |
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| A:Most of our items can be combined for a reduced shipping rate. Some items like paintings do not lend themselves to combined shipping. |
| Q:How much is the Shipping and Handling Charge? |
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| A:Our shipping and handling is listed in each auction. It is calculated with ebay's tools. For a quote, scroll down the auction and enter your zip code or country. Our items are all professionally packed and generally double boxed for safety. |
| Q:International shipping: What do I need to know about customs, taxes and fees? |
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| A:Please be aware we do not falsify customs documents. Buyers are responsible for all customs, brokerage and taxes on the item(s) purchase price. |
| Q:Why do you not use flat rate shipping boxes? |
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| A:Flat rate shipping boxes fail to meet the minimum crush resistance required by our insurance. When buying an important item for your collection the most important aspect is that it arrives to you intact and as shown. We use new boxes with high crush resistance with lots of padding and packaging. Our shipping team are professionals. |
| Q:Can all items be combined? |
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| A:Unfortunately not all items can be combined with each other safely. Our main concern is your items arrive intact and as shown and this means sometimes they must ship alone. |
| Q:whats a synthetic gemstone? |
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| A:Synthetic gemstones are chemically optically and physically the same as natural. Syn emerald is emerald just grown in a laboratory. Simulated is different then synthetic. Green glass is a simulant of emerald, syn emerald is emerald grown in a lab, natural emerald grown in the ground. |
| Q:what is a troy ounce? |
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| A:Metals are measured in ounces troy these are different then the ounces on a kitchen scale, or a meat or postal scale which are avoirdupois. There are 31.1 grams to a troy ounce and 28 grams to a avoirdupois ounce. This is important if you are weighing metals |
| Q:Why do you use 9 x 5 x 5 boxes insted of padded envelopes |
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| A:We sell expensive items that are often one of a kind. Padded envelopes do not offer you the protections a new cardboard box offers. We utilize larger boxes at the recommendation of our insurance carrier as mall boxes are often misplaced, lost or stolen in transit. The 9 x 5 x 5 box does not fit into a pocket or a coat. |
| Q:what is the return policy I agree to when I bid? |
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| A:Merchandise Credit for future HessFineAuctions items.
Items sold are as is where is and may be returned only if they are not described and photographed accurately. Any refunds given are in the form of a Hessfineauctions store credit. Buyers remorse returns are not authorized or accepted and will have a 20% restocking fee assessed. |
| Q:Why dont you ship USPS 1st class internationally |
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| A:USPS international mail does not provide tracking or signature delivery required by paypal or credit card companies. Since we can only accept paypal or credit cards we must utilize their rules and ship USPS priority international for packages under $200.00 and UPS for any international package over $201.00 |
| Q:where is the transaction taking place? |
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| A:Pinellas County Legal Jurisdiction. HessFineAuctions is a division of Hess Fine Art is registered in Pinellas County, FL, USA. It is agreed that all parties will abide by the laws of the State of Florida in all matters relating to this agreement. In the case of any dispute, the legal jurisdiction of resolution shall be Pinellas County Florida US |
| Q:Katrina Hess GG what are your qualifications |
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| A:I am a Graduate Gemologist (since 1987) of the Gemology Institute of America. I have GIA diplomas for diamonds, diamond grading, gem ident, colored stones and the additional Pearls class, the GIA Fine jewelry Sales and Precious metals. Gemology is an ongoing study. We own 2 jewelry stores and are considered the experts expert. |
| Q:Is the item real or authentic? |
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| A:We at HessfineAuctions do not deal in trademark infringing illegal counterfeit items. We guarantee all items to be accurately described and photographed. |
| Q:What is the difference between Kt, Ct. and carrot? |
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| A:KT is karat and is a metal stamping such as 10k, 14k and 18k being most prevalent in the US, the international stamping for those is 417, 585 and 750.
CT stands for carat is used for gemstone weight as in 1.00ct
Carrot is a vegetable I can't get my family to eat. |
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