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CUSTOMER SERVICE
We here at HiFiSoundconnection
believe that the only way to do
business is the right way! We
have been selling online for four
years and we know our market place
inside and out, we are a very
experienced online seller. Check
out our feedback from other customer
to see what they are saying about
us!
As we all know although rare mistakes
do happen, if something is incorrect
about you item or shipment please
contact as immediately so we can
resolve it for you in a timely
fashion. The information we need
to help resolve the problem as
quickly as possible is the shipping
information, FedEx tracking number
and your payment method. No matter
what the problem is we will make
sure it gets resolved as fast
as possible and as fair as possible,
we will make things right for
you!
If you have sent an email to us
we will try to get back to you
within 2-4 hours 7 days a week.
You may experience a drag of communication
on national holidays but I can
assure you your message is important
and it will be answered as soon
as possible.
Everyone that works for HiFiSoundconnection
has been an installer for at least
10 years and we have a lot of
collective knowledge about what
we sell, if you have any question
about a product please contact
us and we will help you to the
best of our knowledge. We also
stand behind everything we sell
and would not sell something we
wouldn't put in our own homes
or vehicles. Let us prove ourselves
to you, you won't be disappointed!
SHIPPING
We will ship as soon as payment
is received/cleared! Please allow
personal checks 7 business days
to clear. For shipping rates to
HI, AK, Canada, Puerto Rico, or
anywhere outside of the states
please contact us.
Sadly, Fed-ex does not ship to
PO Boxes, please have your
physical address listed on
check-out. If this is a problem
please send us a message and we
would be happy to help you out.
All shipping goes FedEx ground unless
you want to pay additional shipping
for upgraded service to do this
please contact us with your shipping
information.
You will receive a email with
your FedEx tracking number as soon
as your item leaves our company,
if you don't please check your
spam filters or your junk mail
folder. If you need your tracking
number resent to you email please
contact us with your shipping
information.
Shipping usually takes 2-5 business
days (this does not include weekends
or national holidays) depending
on what part of the country you
live in. Shipping on custom items
can take a few days longer to
get to your location!
All shipments are sent with free
insurance, nothing leaves our
warehouse damaged if your item
arrives and it is damaged please
make a claim with FedEx immediately!
For information about our return
policy or anything else please
contact us!
PAYMENT
We accept Paypal, Visa and Mastercard
via our secure web server, Personal
and Cashier's checks (Please allow
up to 7 business days for personal
checks to clear) and money orders.
Return Policy
Within 14 days of receiving your
product you may return any
merchandise in its original
condition and packaging. The
item(s) can be sent in for
refund, exchange or warranty
support. We are not responsible
for any shipping and/or handling
charges to return an item to
Hifisoundconnection The customer
will also be responsible for any
return shipping charges on any
item that is exchanged for
another model.
Hifisoundconnection will pay the
shipping to return ONLY on
warranty items that are within
the 90 day in-house warranty
policy. Any item that is
returned MUST first have
preauthorization (RA) number
before sending the package, we
reserve the right to refuse
delivery. If your package is
missing, includes a wrong item
or, if the package/ item is
damaged in shipping you need to
contact us within 24 hours after
the package is received. You can
email
sales@hifisoundconnection.com
to obtain authorization and/ or
any questions regarding our
policy.
Exceptions:
Due to the custom nature of some
items we cannot accept returns
under any condition other than
warranty support. The following
CANNOT be returned:
-
Cut to length
Speaker / Power wire
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Subwoofer
Enclosures and / or MTX
Thunderform boxes
-
Any speaker or
subwoofer with actual physical
damage (Tears, Rips, Dents,
Surround Damage
-
Installation
Parts (Dash Kits and Harnesses)
-
Products without
a pre-authorized (RA) return
number
-
Any product
after the 14 day period
All
returned packages will be
inspected, processing can take
up to a 2 weeks for warranty,
exchanges and returns. Any item
sent into us for a refund is
subject to a minimum of a 20%
restocking fee of the original
purchase price. We also do NOT
refund the original shipping
price. We reserve the right to
charge a 35.00 flat fee on
warranty/ exchanges if the
original product packaging is
not included. Other fees
associated with items not
included with the returned
merchandise such as bass knobs,
fuse holders, manuals, etc that
were not included with the
package are also subject to
additional fees depending on the
item not included.
Contact us
via live support or email:
HiFi Soundconnection
402B W. Mt. Vernon St. #138
Nixa, MO 65714
Phone: (877)275-4434
E-Mail: sales@hifisoundconnection.com
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