1. What is the Warranty?
   TV Ears comes with a 1 year warranty (90 days for 2.3 MHz Systems) and a Lifetime Service Guarantee. If a product is defective or breaks it will be repaired or replaced at no charge during the first year. The Lifetime Service Guarantee promises that TV Ears will repair your TV Ears for $35, exchange your headset for a new headset for $59, or exchange your complete system for a new system for $99 for as long as you own your TV Ears.  
    
   
   
2. How does TV Ears work?
   Doctor recommended TV Ears uses wireless 95 KHz infrared technology to transmit sound from your TV to a 1.6 oz headset. You can listen to television at your own level while others may adjust the volume to fit theirs.
   
   
3. Will TV Ears work on any TV?
   Yes, TV Ears will work on any TV in the world with regular TV, Cable TV, Satellite, or basic TV. TV Ears installs in minutes and works with any VCR, DVD, video game system, and stereo systems. Please see Special Considerations for Plasma and LCD Televisions.
   
   
4. What if I wear hearing aids or have a hearing loss?
   Hearing aids are not always effective for watching television, which is why many hearing professionals are recommending TV Ears as a complement to hearing aids. Doctor recommended TV Ears has the power to satisfy the needs of people with mild, moderate and severe hearing loss. You’ll hear every word clearly and never disturb others again with loud TV volume.
   
   
5. Can others watch TV at a normal volume level?
   Yes, the volume of TV Ears works independently from the volume of the television set. Family members can set the TV volume at any level (loud, low, and muted) while TV Ears user(s) can listen at their own comfortable level.
   
   
6. How long does the battery last and when do I change the battery pack?
   A fully charged battery will last up to 10 hours. The rechargeable battery is included and will last a long time - usually several years. You can buy a new battery by ordering directly from our site, calling us toll free at 1-888-883-3277. or by visiting an authorized TV Ears retailer.
   
   
7. Can 2 people use TV Ears at the same time?
   Yes, TV Ears allows two or more headsets to work with one transmitter. To use TV Ears throughout your home, consider purchasing additional transmitters and headsets for other rooms.
   
   
8. Can the headset bow arms be adjusted?
   Yes. The headset bow arms are made from an extremely flexible synthetic material and can be easily adjusted. If the bow arms are putting too much pressure on your ears, then flex them outward and hold them in that position or use a book to hold them in the flexed position. Repeat this process until the bow arms fit the way you like.
   
   
9. What is the wireless coverage area?
   Up to 900 sq ft. or 50 feet line-of-sight. This is sufficient for almost any home.
   
   
10. Where do I go for help with repairs, installation, or general questions?
    Call the TV Ears toll free hotline 1-888-883-3277.  Operators are standing by to help you with your warranty and repair needs, or to answer any questions you may have about how to hook up or use your TV Ears.
    
    
11. Will TV Ears work in Movie Theaters and Play houses?
    Yes, TV Ears operates at 95 kHz which is compatible with most movies and play houses. While it works in most places, TV Ears does not guarantee that its products will work in all public places. Check with individual places to verify system compatibility

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