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| Q:What are your business hours? |
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| A:We are open Monday thru Saturday, 9 AM to 6 PM MST; we are closed for business on Sundays. |
| Q:Do you combine shipping? Can I buy more items from you and pay all at once? |
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| A:We combine shipping provided that the item is less than 24" at it's widest point and less than 20 pounds. We will reduce shipping costs after all items have been purchased. Only items paid for at the same time are eligible for combined shipping. We will invoice daily but you are free to wait until you are finished shopping to check out. |
| Q:Since you are consignors, you must not be experts in this field. Are you sure that this item is authentic and not fake? |
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| A:Yes. We guarantee that each and every item we sell is genuine and authentic - or your money back. Our team has tremendous experience in many different areas and works with trusted consignors to provide quality merchandise. While we often are not experts in the field, we certainly know enough to distinguish the fakes from the genuine articles. |
| Q:How much is the Handling Charge? |
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| A:The handling charge is stated in the listing, and the amount depends upon the item. A small item may only be $1, but a large dish set may be closer to $10 or more. |
| Q:Do you ship internationally? |
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| A:Yes, but we only ship Airmail and we may not be able to combine international shipments. We do not ship Economy or surface mail under any circumstance. The calculator should give you international rates - please check before asking! |
| Q:Can I pick up this item in the Brass Armadillo? |
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| A:Yes. We welcome folks to come by the Brass Armadillo and pick up their win free of charge! If you'd like to preview the item, you may do so as well. Please keep in mind that we are closed for business on Sundays. |
| Q:I'm trying to contact you about another item I've won. |
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| A:Please call us at 1-866-399-EBAY to quickly resolve any issue or problem you may have. |
| Q:Would you accept a Buy It Now? |
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| A:Our policy is not to end auctions early. We work on consignment, and our consignors often prefer to see the auction run it's course. Plus, it usually means you're trying to get a deal. We like that, but beat everybody else's deal fair and square please! |
| Q:Do you own the items you sell? |
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| A:No -we are full-time consignors but do have the item in our possession. Parties interested in a preview of the item are welcome to come by our store during business hours and see any item. |
| Q:Do you guarantee authenticity of your items. |
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| A:Yes, we offer a 100% money back guarantee in regards to the authenticity of our items. To obtain the guarantee, your item must be examined by a professional with documentation. We don't sell items without being confident of their authenticity - should your item be rejected, we will reimburse the cost of the appraisal. |
| Q:How soon can I expect a response to my question? |
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| A:We respond to all inquiries within 1 business day; look for an answer soon! |
| Q:How can I contact you? |
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| A:We are available via phone at 1-866-399-3229; email at htaarizona@gmail.com, or Skype at hidden.treasures.arizona during business hours. |
| Q:Is your shipping cost correct? |
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| A:We use calculated shipping for all of our listings - and if something doesn't look right, we certainly want to fix it! You may also check our shipping page for more information on shipping costs and transit times; if you have any questions, please feel free to ask! |
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