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Hobbystuff Depot

Hobbystuff Depot Store Policies
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Shipping & payment
  • PayPal is the only payment we currently accept;
  • A 5% GST will be charged for order within Canada;
  • All our items will be shipped from our warehouse in Calgary Canada;
  • Your order will be shipped out in the same business day or the next business day of receiving payment;
  • Local pick up is available for Calgary customers.

 
  

Payment & Checkout Info

  • Paypal is the ONLY payment method we allow at this time.
  • We appreciate prompt payment and look forward to your business in the future. Please make your payment within the next 24 hours so we can get the product out to you as soon as possible. 

Shipping Info

Total delivery time = Stock handling time + shipping time

  • Stock handling time = After your payment is confirmed, item will leave our warehouse in 1-3 business day

          Minimum stock handling time: 1 to 3 business days

  • Shipping time = Estimated shipping time is  provided by the post office

 

Shipping MethodShipping Time Shipping FeeTracking Status
Canada Post Expedited Parcel Domestic2 to 7 days within CanadaFlat rateY
Canada Post Expedited Parcel USA4 to 8 days between major centres in Canada and the USAFlat rateY
Notice:We ship to worldwide,if you can not find a shipping cost related to your country, please contact for a shipping quote.

         Minimum shipping time: 2 to 8 days 

  • We can combine shipments, please contact for a combined shipping cost quote;
  • We are not responsible for delays caused by shipping companies or customs, because this is out of our control;
  • Shipping fee DO NOT include the import duties, tax and other import charges.

Return Policy

We implement 100% checking before sending out products, if items are unfortunately received defective, please read the following terms for return for change or refund:

Terms of return for change or refund:

  • If item is received defective, returns are permitted and must be initiated by the buyer within 7 days from delivery date;
  • In order to return an item you must contact us to request a Request for Return/Refund Number (RFR);
  • For products that we verify to be defective, we will pay the shipping fee of sending back the item to you or refund you the money;

Hobbystuff Depot in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

Contact us

  • If have any questions, please feel free to contact us, we will answer your questions within 24 hours;

 

 

Hobbystuff Depot

Calgary, Canada