You have questions, we have answers!
Q: How can I check the status of my order?
A: Feel free to message us at any time for order status. Most orders ship within 1-2 business days. If your order has shipped, we will provide you with tracking information.
Q: When will my order arrive?
A: We provide tracking information on all orders. Simply track your package with USPS/UPS/Fedex/Common Carrier for updates and estimated date of delivery.
Q: How do you ship?
A: We ship orders USPS, UPS, Fedex, and Common Carrier.
Q: Do you offer expedited shipping?
A: Yes, please message us with your postal code and desired shipping speed and will we will get you an expedited shipping quote.
Q: Do you ship to Alaska and Hawaii?
A: Yes, please message us for a quote. All orders shipping to Alaska and Hawaii will ship via USPS.
Q: Do you ship Internationally?
A: In most cases, yes. Please message us with your postal code and we will get you a quote.
Q: How do I cancel an order?
A: Please message us with an order cancellation request. If the order has not shipped, we will cancel the order for you right away. If the order has already shipped, however, we are unable to cancel it. In this case, if you still do not want the order, it has to be treated as a return - and we'd be more than happy to help you out with a return (Return Policy guidelines apply).
Q: How do I return an item?
A: Returns are accepted within 30 days of receipt of shipment. Please contact us within 30 days if you need to return an item. We ask that all returns be in new, unused condition and returned in the original packaging with all accompanying manuals/accessories/hardware/etc. If any portion of the order is found to be missing upon return, we reserve the right to deduct the cost of any missing portion from the total refund amount. In addition, returned items that are not in new condition CANNOT be accepted. The buyer is responsible for all return shipping costs unless the incorrect item was received due to our error. We also highly recommend insurance on all returned merchandise. We are not responsible for damages in return transit on returned items. Please view our Return Policy page for more details.
Q: Do you charge a restocking fee on returns?
A: All returned items are subject to a 20% restocking fee. However, exchanges are exempt from any restocking fee.
Q: Who is responsible for return shipping fees?
A: If the incorrect item was received due to our error, we are responsible for the return shipping fees. If the correct item was received, but you would like to return the item because you no longer need it or don't want it, then the customer is responsible for the return shipping fees.
Q: Can I refuse a package?
A: We never encourage our customers to refuse any package if you decide you no longer want an item while it is in transit. If the package is refused and is shipped back to our warehouse, the customer is responsible for the return shipping charges/fees.
Q: How do I exchange an item for another item?
A: Please contact us if you'd like to exchange an item that you purchased for another item. We will simply have you return the original item and place another order for the desired item. This way we can get your order processed and shipped out right away, instead of waiting for the return to arrive before shipping out the exchange. Exchanges are exempt from any restocking fee, and we will issue a full refund to the original purchasing PayPal account after we receive your return (Return Policy guidelines apply).
Q: My item arrived damaged, what should I do?
A: Please message us as soon as possible in the event of any damage - visible or concealed. Please do not dispose of the product, packaging, or box. The carrier may need to inspect the damage before issuing a credit. As soon as a claim has been filed, we will ship out a replacement or issue a refund.
Q: My item is defective, what should I do?
A: We stand behind our products and will send out a replacement in the event of a defective item. We will also issue a call tag to have a carrier pick up the defective unit.
If you have any other questions at all, please message us. Customer service is our number one priority!