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| Q:What is the condition of the item? |
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| A:Please review the item's Condition as noted within the listing description below the main image. Click the 'more info' link for more information. |
| Q:How much is shipping? |
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| A:Please use the shipping calculator provided by eBay in the 'Shipping and payment' tab towards the top of the listing. |
| Q:Can you ship to my country? |
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| A:We ship to many locations around the world. If your country is not in the drop-down list on the 'Shipping and payment' tab, then we cannot ship this item to your country. Often, this is due to size or weight restrictions by the shipping carrier but may also be due to the manufacturer's distribution policies. |
| Q:Why aren't you responding to my emails? (Part 2) |
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| A:Please ensure that the email address you have on file with eBay is current. Go to My eBay, and select the Account tab. Click the 'Personal Information' link to update your information. |
| Q:Has my item shipped yet? |
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| A:We will send an email with the shipment confirmation (and tracking number when available) to the email address you have registered with eBay at the time of the purchase. If you have recently changed this information with eBay, please contact us directly so that we can update your order. |
| Q:Can I pay with a credit card? |
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| A:Yes, we accept VISA, MasterCard, Discover and American Express. You may select PayPal and use your credit card through their service (no need to create a PayPal account). Or, you may select Credit Card during checkout - then simply give us a call to provide your credit card information over the phone - 1-877-437-1631 or 1-419-891-1230 Ext. 55. |
| Q:Why am I getting an error when I try to pay online? |
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| A:For security reasons, we are only able to accept credit cards or PayPal from a few countries outside of the USA. An error during the payment process indicates that your card is being recognized as issued in a country from which we cannot accept online payment. Please contact us directly to make other payment arrangements. |
| Q:Why aren't you responding to my emails? (Part 1) |
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| A:Often, we find that Yahoo, Hotmail and other 'free' email services will filter email from us into a Spam or Junk mail folder. We do not have control over this and have taken every step possible to prevent it. To ensure you receive emails from us, please add '@hondaeasttoledo.com' to your whitelist. |
| Q:When will this ship? |
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| A:Please see the listing description for the 'Availability' of this item. Some items are warehoused offsite and require additional processing time before the order can ship. Click the 'more info' link for additional details. |
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