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Hoover Logo Official Outlet Store
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  • Store Policies

Shipping

Orders are usually processed and shipped the first business day after the day your order is placed. Confirmation email will be sent with FedEx tracking number to the email address you’ve provided. Standard shipping time with FedEx is 1-6 Business Days. FedEx requires a physical street address for all shipments. Please see the Shipping and Payments tab for the available shipping options and rates.

Payment Options

The Hoover Outlet Store is only able to accept payments via Paypal. Immediate pay is required.

Exchanges/Returns

  • Products purchased directly from the Hoover Outlet Store may be returned for credit within 14 days of the date of purchase.
  • Please allow 4-6 weeks for processing of a return.
  • Credits are issued via the payment method used for original purchase.
  • Beyond 14 days credits will only be issued when Hoover determines that the return is due to a mistake made on the original order by Hoover.
  • Products sent in to Hoover will not be returned to sender whether credit is issued or not.
  • Shipping charges are not credited.
    • Hoover does not reimburse postage/shipping charges to return product. Products returned "collect" or "COD" will not be accepted.

Customer Service

We are here to help with any questions or problems you may have. Please feel free call us at (800) 944-9200 Monday – Friday 8:00 a.m.to 7:00 p.m. EST. Our Ohio-based Customer Service Department is here, ready to help. We are also available by email through the eBay messaging system.