In Stock Items: If you need to return a defective product, you must notify Horizon Datacom Solutions, Inc. within the warranty period.

Horizon Datacom does not accept the return of non-defective products.

If Horizon Datacom Solutions, Inc. determines that it is necessary to return the equipment, a Return Merchandise Authorization (RMA) number will be issued. If replacement equipment is sent, it will be shipped to the customer via our preferred carrier after the original equipment has been received by Horizon Datacom Solutions, Inc. In the event that advance replacement equipment is sent out, the customer will be billed for the replacement equipment. A credit will then be issued upon receipt of the original equipment.

Please Note: if any equipment returned as defective is found to be operable upon testing by Horizon Datacom Solutions, Inc. you will be charged a 25% restocking fee, plus all to-and-from shipping costs, with a minimum charge of $50.

RMA’s are valid for up to ten (10) days. If on the tenth business day from the issue of the RMA the equipment is not received or at least confirmation of shipping, such as a tracking number, is given the RMA will be voided. Any packages received not complying with these requirements will be denied and returned to the shipper at their expense. Any such credits and/or refunds will then also be subject to cancellation.

If a product, being returned is damaged while in transit, a refund will not be issued until after the claim has been settled with the carrier.