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Warranty Policies & Procedures
Any equipment purchased from Horizon Datacom Solutions is guaranteed to be the equipment specified on the buyer's purchase order and is to be shipped in good physical and working condition. All Cisco equipment shall have a 1 Year Warranty (360 Days) warranty unless specified otherwise. All Extreme Networks, HP and Foundry Networks equipment shall also have a 1 Year warranty (equipment from other manufacturers comes with a 30 day warranty unless otherwise noted) *. Horizon Datacom Solutions will, at its option, repair, replace or refund the purchase price of items found to be defective, within the previously stated limitations and with the following exceptions:
* Due to Horizon Datacom Solutions non-guarantee of compatibility or upgrade-ability, the six-month warranty provision excludes all Servers, Desktops, and Laptops. Unless otherwise stated these items will carry a thirty (30) day warranty from the date of sale. If any equipment shipped from Horizon Datacom Solutions is found to be defective during the warranty period, please contact Horizon Datacom Solutions, Inc. and have the following information available:
In Addition Horizon Datacom Solutions, Inc. will not be responsible for any incidental or consequential damages resulting from any manufacturer's defects. We also recommend submitting warranty registration forms to the manufacturer to receive the best possible warranty service response. Failure to submit warranty registration forms will delay response from the manufacturer's field service personnel. Warranty upgrades on hardware/software are encouraged to improve response time and service duration.
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