Terms and Conditions
Payment and shipment terms may vary on individual items. | |
| Payment methods |
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PayPal, Money Order/Cashiers Check, Personal Check, Visa/MasterCard, Discover, American Express. All credit card orders are subject to verification. Please make sure you supply any requested information, and provide us with easy means of getting back to you if need be so we can process your order |
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| Store ship-to locations |
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United States
APO & FPO addresses are accepted.
(Except items that are over $350)
Although we will gladly ship USPS there is an additional charge. |
| Shipping & Handling |
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Buyer Pays Shipping. Items which are charged for dimensional weight which includes: Vacuums, Keyboards, Kits with Full Size Tripods may be subject to additional shipping. |
| Sales tax |
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8.375% if shipped to NY |
| Return or
Replacement policy |
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If you
are not satisfied with your purchase, you may return it (see exceptions in
Paragraph g) below) within 7 days of receipt, for a refund, or a replacement -
subject to the following:
a) Contact HotDigital to receive a Returned Merchandise Authorization (RMA)
number, to ensure proper handling of the return and/or replacement. Products
cannot be returned without an RMA number.
b) In order to be eligible for a full refund, less shipping expenses, your
returned merchandise must be in its original unopened mint condition, as
shipped, with all packaging, manuals, and paperwork intact and unaltered. Items
removed from their 'blister-pack' display packaging are non refundable.
c) Only the purchase price of the product is refundable. Customers remain
responsible for the shipping and handling expenses incurred in shipping the item
to them. If an item is offered with "Free Shipping," this means we are
paying the freight on your behalf. If that product is returned for a refund,
the shipping expenses incurred, will be deducted from the refund. If an item
is refused, the carrier bills us for shipping both ways, and these expenses
incurred on your behalf need to be deducted from your refund.
d) The issuance of an RMA# does not guarantee final disposition, as all returns
are subject to our inspection. If the product you are returning is not in brand
new, mint condition, as per Paragraph b) it is non refundable and can be picked
up of subject to at least 15% restocking fee. If your return is missing
accessory components, or shows signs of wear and tear - restocking fees will be
higher. So please limit your Returns to unopened items in their original
condition with all documentation, packing material, and accessories intact. For
specific restocking fees that may be applicable to your Return, please contact
us at cs@hotdigitalclub.com.
e) Returns should be packed in an outer shipping carton, to avoid defacing the
original box/packing of the product. The RMA# should be clearly inscribed on the
shipping label. A copy of your invoice and Order # should be included, and your
Return should be insured, with shipping costs pre-paid. We cannot accept any COD
shipments.
g) There are product categories which are not returnable, due to hygienic,
sanitary, or other reasons, as required by the respective Manufacturers. Please
review the categories below to make sure that your purchase qualifies to be
returned.
Non-Returnable Categories: BBQ Grills; Consumable, Perishable, and/or
Sensitized items, such as: Paper, Ink, Lamps, Bulbs, Batteries, and Software;
Car Stereo, DJ, and Home Audio; DVD Players; Video Games and Consoles; Home and
Kitchen Appliances; Luggage; Musical Instruments; Personal Care; Printers and
Scanners; Projection Screens; Televisions; Headphones/Earphones; Special Order
items, where indicated; items in blister packaging and all items over $1200.00.
If you’re not sure if your item is returnable please contact us BEFORE
purchasing.
Purchases from these categories are final. In case any of these items is
defective, Customer must return them to the respective authorized service
centers, for repair or replacement at the option of the Manufacturer. These
items cannot be returned to the Merchant.
For Warranty information, merchandise Damaged in Transit, or
Order Cancellations, please email us . | |
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