We offer a refund remedy, store credit will be issued if buyer contacts seller within 48 hours of receipt of merchandise. Seller pays for cost of shipping for returned items. Any item that is not in its original condition, is damaged, washed or is missing parts for reasons not due to our error a refund remedy will not be honored. Personal items such as bras, swimsuits, hats, girdles, or bodysuits cannot be returned. Please contact me if you have any problems with an item you receive, however, the best policy is to ask about the item before you bid!!!!!