Hugo Helmer Music is a family owned brick and mortar music store with a 75 year history. Unlike large warehouse establishments we only sell products that we have tried out and believe in. All instruments are thoroughly inspected for playability and condition before shipment to facilitate the enjoyment of your purchase. We stand behind everything we sell.
Returns are accepted if you contact us within 14 days of receipt of goods. Refunds will be issued in the same form as original payment. Shipping charges are not refunded. Returns must be returned in the same condition as received. If merchandise is received showing any signs of wear or missing any packing material or literature you will be charged a minimum 20% restocking fee. All open box returns of "New in Box" equipment will be charged a minimum 20% restocking fee. Defective product will be replaced with the same item (if possible) or a refund will be issued. Buyer is responsible for proper return shipping and insurance.
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