Sorry no exchange or refund accepted. All sales are final unless deemed defective by both parties. We reserve the right to refuse a defective part. Shipping and handling costs for both directions are not included if return is accepted. Please ask for consolidated shipping costs on multiple item purchases. Insurance is optional and is the responsibility of the buyer to purchase. All claims shall be between the buyer and the shipping company. We are not liable for lost/damaged items. We will use our best efforts to place a claim with the shipping company on the buyer's behalf and reward the amount granted by the shipping company directly to the buyer upon claim settlement. Please keep all packaging and labels upon arrival if a claim needs to be placed.