We apologize for the inconvenience!
We pre-screen all of our items, however defects might rarely occur.
To return your item(s), simply follow this link http://www.ictcompany.com/store/rma.php
You will need the Order/Invoice # and Destination Zip Code to proceed.
If you have difficulty obtaining any of these numbers – please contact us.
Please complete our RMA procedure to receive the RMA number. Carefully package your item(s) and prominently label the return package with the RMA number. Please do not write anything on the original packaging or item itself.
The return address is:
239 Commercial Street Unit B
Malden, MA 02148
Processing might take up to 72hrs after receipt by our warehouse. Item(s) must be complete in original packaging. No refunds given on items damaged due to improper use or handling.
You can reach live operator by calling 800-772-5188 during our business hours. Please have your order number or RMA number ready. We will work with you to resolve any problems or issues that may occur!
We appreciate your patience and understanding in this matter. Our goal at ICT is to make every customer happy! You email or call will be answered as promptly as we can process it.
Here are some helpful links & numbers:
Call customer care during our business hours (10AM-6PM Mon-Fri EST)
Live operator 800-772-5188
Company website: www.ictcompany.com
Please visit our eBay Store for Auctions, Store listings, Promotions, Policies and Procedures
eBay Store: http://stores.shop.ebay.com/ICT-Company__W0QQ_armrsZ1
Please call our wholesale department if you interested in purchasing in large quantities.
Sales Department: +1 781-321-9070 #123