We will gladly refund your purchase within 30 days provided the merchandise is unused and in its original packaging. Returns are processed through your eBay account - simply sign on to My eBay and select "Return This Item" on your Purchase History page.
If you believe your product is defective please contact Dooney & Bourke for a replacement at (800) 347-5000. Dooney & Bourke will reimburse shipping charges for defective merchandise. Please refer to the Warranty Card included with your purchase for more information.