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| Q:Item's Condition |
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| A:Brand New
Note: item will be open for inspection or photos |
| Q:Combine Shipping Offer |
|
| A:Hello there!
We do issue COMBINE S&H Discount (50%-30% off in most items) as in ONE INVOICE and ONE payment, please hold until all auction/purchase or store item purchased before SENDING PAYMENT, thank you! |
| Q:Terms and Condition about our store return/exchange policy |
|
| A:Buyer Must Agree:
1. We reserve our right for restocking fees under certain condition.
2. All Free Shipping Offer are suggest to have the postage reimbursement-Fees will be actual from the post office's rate.
3. buyer is responsible for returning postage.
4. Item (s) with paid postage are not refundable. |
| Q:What is your return policy? |
|
| A:14 Days Limited Return Policy:
1. You must mail-in along with your item # and reason for returning
2. All return item must be 100% BRAND NEW and UNUSE
3. S&H fee is non-refundable/Free shipping item(s) are suggested for postage deduction. |
| Q:Do you combine shipping? |
|
| A:We do issue COMBINE S&H Discount as in ONE INVOICE and ONE payment, please hold until all auction or store item purchased before SENDING PAYMENT, thank you! |
| Q:When can I expect my order to arrive? |
|
| A:Phrase 1: The faster you pay the faster we'll process your order.
Phrase 2: processing 0-3 days. Of Cause, will try our best on turning around.
Phrase 3:
Domestic: 1-5 days on pet clothes, 1-3 days on handbags
International Customers See FAQ Below |
| Q:What's about Typo's and Errors? |
|
| A:We have tried the best of our effort to ensure accuracy on every single listing we have created
1. We are not responsible for typos and errors on listings.
2. Specs are suggest to change w/out notice.
3. If writen error has found in any case, please understand that we are selling the items based on the PICTURE we have.
4 |
| Q:Do you ship internationally? |
|
| A:Yes we do ship worldwide!
1 Basic AIRMAIL (8-18days, varies)
2 Optional: Priority Air ( 6-15 days)
3 Optional: Express Mail (3-7days) |
| Q:What happen if there is(are) change(s) on spec and such? |
|
| A:All products:
Manufacturing variation subject to change w/out notice. However, we'll try our best to keep all info as accurate as possible. |
| Q:What if some policy is different from listing and then here in this "FAQ" page? |
|
| A:This FAQ and POLICY page is the MOST UPDATED and supersede all previously stated policy STORE-WIDE.
The Reason being like this is, we have a long history of selling on ebay. Due to technical difficulties we may/may not update each and individual pages, typically on disclaimer/policy/shipping pricing.) |
| Q:Dog Clothes Sizing? |
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| A:Buyers are solely responsible for choosing a size. |
| Q:Condition for insurance. |
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| A:Insurance is mandatory for your protection, it's a small fees but it's a worth while investment.
• All international orders
• Domestic orders over USD$100 |
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